At a Glance
- Tasks: Lead a dynamic team to achieve sales goals and enhance customer experience.
- Company: Join BPerfect Cosmetics, a vibrant brand in the beauty industry.
- Benefits: Enjoy company events and a pension plan while growing your career.
- Other info: Diversity and inclusion are at our core; everyone is valued here.
- Why this job: Be part of a creative environment where your leadership can shine.
- Qualifications: 3-5 years in retail management with strong people skills and a passion for beauty.
The predicted salary is between 30000 - 42000 £ per year.
Location: Manchester Arndale
Job Type: Full time
Role Purpose and Requirements
- Create and maintain an atmosphere geared to achieving sales and Brand KPI’s.
- Empower others to be strategic in their respective roles and be accountable for results.
- Analyse and review goals and develop strategies to improve performance.
Customer Service
- Ensure staff deliver consistent and excellent service.
- Resolve internal and external Customer issues and requests, in an efficient and timely manner.
- Utilise CRM to develop customer loyalty programme for product launches, events and appointments in conjunction with the brand’s customer program.
- Ensure clear and specific communication when collaborating with others inside and outside of the business.
Manager / Staff Relationship
- Promote an environment where people feel encouraged to express their needs and opinions.
- Recognise and celebrate success.
- Manage time, establish priorities, delegate, and follow up effectively to meet goals and objectives.
- Set an example of excellent timekeeping, punctuality and grooming leading by example.
Development
- Conduct regular coaching sessions to communicate objectives, set goals and follow up on progress where necessary.
- Listen openly to others and respond appropriately with a balance between talking and listening.
- Look for opportunities to develop artist capabilities both in artistry and commercial drivers.
- Perform thorough and timely staff reviews in accordance with brand guidelines where necessary.
- Create and maintain an atmosphere of open and positive communication, professionalism, and creativity always.
Administration/Operations
- Assist the Store Manager with cash loss prevention procedures and established security policies.
- Prepare, coordinate, and ensure a complete and accurate cycle count and physical inventory as required.
- Follow and implement all corporate visual presentation standards and guidelines.
- Preserve merchandising, display and counter hygiene standards and guidelines at all times.
- Ensure retail partners and BPerfect security policies are understood.
- Adhere to all company and brand policies and procedures.
Role Requirements
- Proven experience of managing a team in a fast-paced retail environment with a criteria of 3-5 years’ experience.
- Possess strong people management, development, and leadership skills.
- Strong communication skills to cascade information to teams.
- Passionate about the beauty industry and its trends.
- Can network in local area and enjoy implementing Brand internal & external events.
Experience
- Retail sales: 3-5 years (preferred)
- Supervising experience: 2 years (preferred)
- Customer service: 2-3 years (preferred)
- Retail management: 3-5 years (preferred)
- Management: 3-5 years (preferred)
Benefits
- Company events
- Company pension
How to Apply
Please send your CV and a cover letter outlining your relevant experience and why you are the perfect fit for this role to wendy@bperfectcosmetics.com.
BPerfect Cosmetics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In our house we are all equal.
Retail Megastore Assistant Manager Manchester employer: bperfect cosmetics
BPerfect Cosmetics is an exceptional employer located in the vibrant Manchester Arndale, offering a dynamic work culture that prioritises employee development and celebrates diversity. With a strong focus on teamwork and open communication, employees are empowered to excel in their roles while enjoying benefits such as company events and a pension scheme. Join us to be part of a passionate team dedicated to the beauty industry, where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Megastore Assistant Manager Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like bperfect cosmetics, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like bperfect cosmetics!
We think you need these skills to ace Retail Megastore Assistant Manager Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at bperfect cosmetics, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at bperfect cosmetics and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show bperfect cosmetics that you’re ready to jump in and contribute right away!
How to prepare for a job interview at bperfect cosmetics
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
