Job Description
THE ROLE
This is the operational heartbeat of BPA Martock. You will run the office, manage information flow, and ensure that our remote Directors are never surprised. That means proactive, accurate daily updates; a clean Monday morning production and ops meeting that you chair; and an instinctive ability to distinguish between what needs to be escalated immediately and what can wait.
You will line-manage our Accounts and Administration team, who handle day-to-day accounts administration and office support. Your role is to lead that function, not perform it.
BPA is post-acquisition and moving at pace. There is no room for people who freeze under pressure. We need someone calm, organised, and decisive — someone who creates order rather than adding to the noise.
KEY RESPONSIBILITIES
- Chair the Monday morning Operations and Production meeting; circulate action log by close of play Monday.
- Maintain a daily 16:00 written update to Directors covering production status, open issues, visitor activity, and any matters requiring decision.
- Manage office administration: correspondence, filing, scheduling, purchase orders, and supply chain.
- Act as first point of contact for visitors, calls, and routine external enquiries.
- Support the Directors with HR administration: onboarding paperwork, absence records, training logs.
- Coordinate with Finance (Xero) for invoice queries, purchase approvals, and petty cash management.
- Maintain site compliance records: H&S inductions, contractor sign-in, equipment certification schedules.
- Manage consumables and office supplies procurement within agreed budget limits.
- Support Directors and senior managers with scheduling, travel, and ad hoc project administration.
- Ensure information systems (M365, Teams, shared drives) are maintained and accessible.
WHAT WE NEED FROM YOU
- Proven office management or senior administration experience in a manufacturing, engineering, or similarly operational environment.
- Confidence chairing meetings with a mixed audience of technical and operational staff.
- Strong written communication — your daily updates will be read by Directors who rely on them entirely.
- Proficiency in Microsoft 365 (Outlook, Teams, Word, Excel). Familiarity with Xero desirable.
- Calm under pressure. You are the person who stabilises the room, not escalates it.
- Meticulous with detail — errors in your updates have real consequences.
- Based within an easy commute of Martock Trading Estate.
