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- Tasks: Be the go-to person for HR questions and support colleagues with People & Culture policies.
- Company: Join bp, a global leader in the oil and energy sector, committed to innovation and sustainability.
- Benefits: Enjoy hybrid work options, a supportive team environment, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing employee experiences and contributing to continuous improvement.
- Qualifications: Higher education or equivalent experience; HR experience is a plus.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: People Care Advisor
Job Location: Sunbury-on-Thames (Hybrid)
Length: 6 months
Industry: Oil and Energy
Working Hours: 7.25 per day / 36.25 per week
Role Synopsis:
Services & Solutions is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from a number of geographical delivery centres. Services & Solutions – People Care Advisors are the first point of contact for HR related matters; the team are policy and process experts, dedicated to delivering the best experience.
The purpose of this role is to provide guidance and support to colleagues related to People & Culture policies and processes. The role holder will also perform people and culture transactions and contribute to continuous improvement activities.
Key Accountabilities:
First point of contact for employees, line managers and people advisors. Supporting full employee life cycle query resolution via live channels e.g. chat and case management.
Examples queries include:
- Life event queries (how to, when, where)
- Time and attendance queries (how to, what type, when)
- Reward, performance and compensation queries
- Coaching line managers through employee relations queries
- Providing exit guidance
Use our operating framework and service enabling technologies to manage queries.
- Create, update, triage and/or resolve cases according to our services commitment
- Follow defined problem and incident management processes, escalate where necessary
- Proactively seek advice on unclear processes and suggest solutions to problems
- Evaluate high risk cases/trends and deliver regular updates to leads
- Execute in-scope transactions in people and culture applications
Support basic people and culture system(s) navigation
- Promote the use of self-service
- Diagnose individual system queries and seek resolution
- Perform initial investigation for technical issues and triage them to the centralized application support team
Support proactive project activities
- Support new joiners, movers and leavers by providing enhanced care services
- Identify and execute continuous improvements opportunities
- Support knowledge creation and maintenance
- Support global change and implementation projects
- Support cyclical people and culture activities
Essential Education:
- Higher education qualification (e.g., A level, high school diploma) or equivalent experience. *Local market variation may apply.
- Experience in HR or other shared services environment is preferred
Essential Experience and Job Requirements:
Actively working to develop capability in line with the people and culture capability framework, with an equal blend of EQ, IQ and drive.
Technical Capability
- HR generalist/practitioner or related/equivalent experience
- Problem solving skills demonstrated through experience in case management
- Numeracy & analytical thinking – able to quickly and effectively analyse data to provide business insights
- Risk Management – able to manage ER/IR cases responsibly, identifying, pre-empting and mitigating risk
Business Capability
- Customer focus – Puts the customer at the heart of decision making
- Solution focus – applies judgement and common sense and seeks to identify solutions which will add value
- Business acumen – ability to manage the needs of our colleagues in the context of business strategy. Keeps up to date with internal and external context, seeks to understand the relationship between their activity and the bp business strategy
Leadership & EQ Capability
- Acts with integrity – demonstrating the bp values and behaviours.
- Inclusion and working together – proactively builds and maintains inclusive relationships with a diverse set of stakeholders.
- Group mind set – remembers to look beyond individual performance to consider the bigger picture and the team perspective.
- Calm under pressure and able to work in ambiguous environments.
- Demonstrates curiosity, resilience and openness to new experiences.
Desirable Criteria:
- Foundational knowledge of CRM tools
- Foundational knowledge of Microsoft 365
- Foundational knowledge of Workday or other HR data management system
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
People Care Advisor employer: bp
Contact Detail:
bp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Care Advisor
✨Tip Number 1
Familiarize yourself with HR policies and processes, especially those related to employee life cycles. Understanding these will help you answer queries more effectively during the interview.
✨Tip Number 2
Brush up on your problem-solving skills, particularly in case management scenarios. Be prepared to discuss examples where you've successfully resolved complex issues.
✨Tip Number 3
Showcase your customer focus by preparing examples of how you've put customers at the heart of your decision-making in previous roles. This will resonate well with our values.
✨Tip Number 4
Highlight any experience you have with CRM tools or HR data management systems like Workday. Even foundational knowledge can set you apart from other candidates.
We think you need these skills to ace People Care Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the People Care Advisor position. Understand the key accountabilities and essential experience required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in HR or shared services environments. Use specific examples that demonstrate your problem-solving skills and customer focus.
Showcase Your Skills: Clearly outline your technical capabilities, such as familiarity with CRM tools, Microsoft 365, or HR data management systems like Workday. Mention any analytical thinking or risk management experiences that relate to the role.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role. Mention how your values align with bp's commitment to diversity and inclusion.
How to prepare for a job interview at bp
✨Understand the Role
Make sure you have a clear understanding of the People Care Advisor role and its responsibilities. Familiarize yourself with HR policies and processes, as well as the specific queries you might handle, such as life events and employee relations.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss examples from your past experience where you've successfully resolved complex issues or managed cases. Highlight your analytical thinking and how you approach problem-solving in a customer-focused manner.
✨Demonstrate Emotional Intelligence
Since this role requires a blend of EQ and IQ, be ready to showcase your ability to build relationships and communicate effectively. Share experiences that demonstrate your integrity, resilience, and ability to work under pressure.
✨Familiarize Yourself with Relevant Tools
If you have experience with CRM tools, Microsoft 365, or Workday, make sure to mention it during the interview. Even foundational knowledge can be beneficial, so be honest about your skills and express your willingness to learn.
