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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for nearly 300 employees.
- Company: Join BP Rolls Group, a family-run automotive business with over 50 years of innovation.
- Benefits: Enjoy a supportive work environment with opportunities for growth and learning new technologies.
- Why this job: Be part of a forward-thinking team that values curiosity and offers diverse tech challenges.
- Qualifications: 2-3 years in IT support, knowledge of operating systems, networking, and a passion for tech.
- Other info: Willingness to travel between sites is required; explore automation and cybersecurity projects.
The predicted salary is between 28800 - 43200 £ per year.
Overview
As we invest in advancing our systems and processes across multiple sites, we are looking for a proactive and capable IT Support Technician to play a key part in that journey. If you enjoy hands-on IT work and have a curiosity for how things work behind the scenes, from day-to-day support, automating processes to programming solutions and optimising AI advantages, this is your opportunity to establish a rewarding career in a supportive, forward-thinking business.
Location
BP Rolls Group – Head Office (Andover)
The Role
This is a varied and evolving role, where you will provide essential day to day technical support across the business to nearly 300 Employees, whilst also having the chance to explore areas like automation, Cyber security and light programming.
You will work closely with the Group IT Manager to help deliver smarter, safer solutions and a better technical experience for teams across our business divisions.
Key Responsibilities
- Provide first- and second-line IT support to users across multiple BP Rolls sites (remotely and in person)
- Set up and configure hardware including desktops, laptops, printers, and mobile devices
- Maintain and troubleshoot Windows OS, Microsoft 365, internal systems, and networking equipment
- Log, track, and resolve IT issues efficiently through the helpdesk ticket system
- Assist with managing user accounts, file permissions, and software rollouts
- Get involved in scripting tasks and automation of routine processes
- Support ongoing IT projects, such as system upgrades, cloud migrations, or infrastructure improvements
- Help document systems and processes, contributing to an organised and secure IT environment
About You
- Experience in a similar IT support role (2–3 years preferred)
- Proficient in operating systems (Windows, macOS, Linux)
- Knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Exposure to Azure, VPNs, remote access tools, routers, switches and firewalls
- A logical thinker with excellent problem-solving and communication skills
- Genuinely interested in learning new technologies and exploring development tools or scripting
- Confident working both independently and as part of a wider team
- Willing to travel between sites on occasion (Andover, Newport, North West, Hull)
- Interest in automation, systems integration, or web tools
- Understanding of cybersecurity principles or endpoint protection tools
Join BP Rolls Group
At BP Rolls Group, we’re more than just an award-winning automotive business — we are a family-run organisation built on innovation, trust, and 50+ years of continuous growth.
As we invest in advancing our systems and processes across multiple sites, we are looking for a proactive and capable IT Support Technician to play a key part in that journey.
If you enjoy hands-on IT work and have a curiosity for how things work behind the scenes — from day-to-day support, automating processes to programming solutions and optimising AI advantages, this is your opportunity to establish a rewarding career in a supportive, forward-thinking business.
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IT Support employer: BP Rolls Group
Contact Detail:
BP Rolls Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Microsoft 365, and networking protocols. Having hands-on experience or even personal projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Demonstrate your problem-solving abilities by preparing examples of past IT issues you've resolved. Be ready to discuss how you approached these challenges and what tools or methods you used, as this will highlight your practical experience during interviews.
✨Tip Number 3
Show your enthusiasm for learning new technologies by mentioning any relevant courses, certifications, or self-study you've undertaken. This could include anything from automation tools to cybersecurity principles, which are key areas for this role.
✨Tip Number 4
Network with current or former employees of BP Rolls Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any hands-on work with operating systems, networking protocols, and troubleshooting. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your curiosity about technology. Mention specific experiences that relate to the responsibilities listed in the job description, such as automating processes or working with cybersecurity.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved IT issues in the past. Highlight your logical thinking and communication skills, as these are crucial for the role.
Highlight Continuous Learning: Emphasise your interest in learning new technologies and tools. Mention any relevant courses, certifications, or personal projects that demonstrate your commitment to staying updated in the IT field.
How to prepare for a job interview at BP Rolls Group
✨Show Your Technical Skills
Be prepared to discuss your experience with operating systems, networking protocols, and any relevant tools you've used. Bring examples of how you've solved technical issues in the past, as this will demonstrate your hands-on IT skills.
✨Demonstrate Problem-Solving Abilities
During the interview, you might be presented with hypothetical scenarios or real-life problems. Think aloud as you work through these challenges to showcase your logical thinking and problem-solving approach.
✨Express Your Interest in Learning
The role involves exploring new technologies and automation. Share your enthusiasm for learning and adapting to new tools or scripting languages, as this aligns with the company's forward-thinking ethos.
✨Highlight Team Collaboration
Since the position requires working closely with the Group IT Manager and other teams, emphasise your ability to collaborate effectively. Share examples of successful teamwork from your previous roles to illustrate your interpersonal skills.