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For Companies At a Glance
- Tasks: Serve customers, manage stock, and create a positive shopping experience.
- Company: Join bp retail, a leader in customer service and innovation.
- Benefits: Flexible hours, 25% discount, paid holidays, and wellbeing support.
- Why this job: Be part of a dynamic team and grow your career in retail.
- Qualifications: Passion for customer service; no prior experience needed.
- Other info: Enjoy free hot drinks and access to exclusive discounts.
The predicted salary is between 20000 - 25000 £ per year.
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
Find out more about our benefits here.
What we are looking for
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don't expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp's offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply – simply click on apply and have an up-to-date CV ready!
You can find out more about bp retail here.
Applicants welcome from 18+
Retail Customer Service Assistant - Nights in Swindon employer: bp Retail
Contact Detail:
bp Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant - Nights in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on bp and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your passion for customer service aligns with bp's goals, and don’t forget to highlight any teamwork experiences.
✨Tip Number 3
Dress the part! Even if it’s a night shift, looking smart and professional can make a great first impression. It shows you’re serious about the role and ready to represent bp well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Service Assistant - Nights in Swindon
Some tips for your application 🫡
Craft a Catchy CV: Make sure your CV stands out! Highlight any customer service experience, even if it's not in retail. We want to see your passion for helping others and how you can bring that energy to our team.
Tailor Your Cover Letter: Don’t just send a generic cover letter. Take a moment to personalise it for us at bp. Mention why you’re excited about the role and how you align with our values of teamwork and customer focus.
Show Your Personality: We love seeing the real you! Use your application to showcase your personality and enthusiasm for the role. Let us know what makes you tick and how you can contribute to our positive work environment.
Apply Through Our Website: Remember, the easiest way to apply is through our website. It’s straightforward and ensures your application goes directly to us. So, get that CV ready and hit apply!
How to prepare for a job interview at bp Retail
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle different customer scenarios, especially in a fast-paced environment. Think about examples from your past experiences, even if they're not retail-related, that showcase your ability to meet customer needs.
✨Show Your Team Spirit
Since this role emphasises collaboration, be prepared to talk about your experience working in teams. Share specific instances where you contributed to a positive team dynamic or helped resolve conflicts. This will show that you can foster an inclusive work environment, which is key for bp.
✨Demonstrate Your Safety Awareness
Safety is a top priority at bp, so be ready to discuss how you would ensure safety for yourself and others. Think about any relevant experiences where you had to follow safety protocols or how you would approach safety in a retail setting.
✨Be Enthusiastic About Learning
Since bp offers training for those without retail experience, express your eagerness to learn and grow in the role. Talk about how you adapt to new situations and your willingness to embrace the training provided. This shows that you're committed to developing the skills needed for success.