At a Glance
- Tasks: Serve customers, prepare food and drinks, and manage stock in a fast-paced retail environment.
- Company: Join bp, a leading name in retail with a focus on customer service.
- Benefits: Flexible hours, career progression, paid holiday, and 25% discount on store goods.
- Other info: Enjoy wellbeing benefits and a dynamic work environment with growth opportunities.
- Why this job: Be part of a collaborative team and make a difference in customer experiences.
- Qualifications: Passion for customer service; no prior experience needed as training is provided.
The predicted salary is between 10 - 12 £ per hour.
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
What we are looking for
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply – simply click on apply and have an up-to-date CV ready!
Flexible Hours Retail & Café Customer Champion in Stockport employer: bp retail
At bp retail, we pride ourselves on being an exceptional employer that values our team members and their growth. With flexible hours, competitive pay rates, and a strong focus on wellbeing, we foster a collaborative and inclusive work culture where every employee can thrive. Our commitment to career progression and comprehensive benefits, including discounts and access to health services, makes bp retail a rewarding place to build your career in the heart of a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Hours Retail & Café Customer Champion in Stockport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on bp and their values. This will help you connect with the team and show that you're genuinely interested in being part of their customer-focused culture.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face in a retail environment and how you'd handle them. Being able to demonstrate your problem-solving abilities will make you stand out as a Customer Champion.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the hiring team, let your passion for customer service shine through. A positive attitude can be just as important as experience, especially in a fast-paced setting like bp.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a simple way to keep yourself top of mind and show that you’re keen on joining the team.
We think you need these skills to ace Flexible Hours Retail & Café Customer Champion in Stockport
Some tips for your application 🫡
Craft a Catchy CV:Make sure your CV stands out! Highlight any customer service experience, even if it's not in retail. We love seeing how you've made customers happy in the past!
Tailor Your Cover Letter:Don’t just send a generic cover letter. Show us why you’re excited about working at bp and how your values align with ours. A personal touch goes a long way!
Show Your Team Spirit:We’re all about collaboration here at bp. In your application, share examples of how you’ve worked well in a team. We want to see that you can bring positive energy to our crew!
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We can’t wait to see your application!
How to prepare for a job interview at bp retail
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Think about what makes a great customer experience and be ready to share your thoughts. This role is all about making customers feel valued, so showing that you understand their needs will impress the interviewers.
✨Show Your Team Spirit
Since this position emphasises collaboration, be prepared to discuss how you work well in a team. Share examples from past experiences where you contributed to a group effort or helped a colleague. This will demonstrate that you can thrive in a fast-paced retail environment.
✨Familiarise Yourself with bp's Values
Take some time to research bp’s beliefs and values. Understanding their commitment to safety and inclusivity will help you align your answers with what they’re looking for. Mentioning these values during your interview shows that you’re genuinely interested in being part of their team.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in the role, like handling a difficult customer or managing stock. Practising your responses to these situations can help you feel more confident. The interviewers will appreciate your proactive approach to problem-solving.
