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For Companies At a Glance
- Tasks: Assist customers, serve food and drinks, manage stock, and maintain a clean store environment.
- Company: Join bp retail, a leader in customer service within a dynamic market.
- Benefits: Enjoy flexible hours, career progression, discounts, wellbeing services, and competitive pay.
- Why this job: Be part of a collaborative team that values safety and inclusivity while serving customers.
- Qualifications: No prior retail experience needed; just bring your passion for customer service!
- Other info: Open to applicants aged 18 and over; training provided to help you succeed.
Customer service assistant – nights About bp retail We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs. What you get Flexible hours Career progression Paid holiday 25% discount on in store goods *exclusions apply Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services) Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme) Shopping and leisure discounts Free barista style hot drinks Family leave Competitive pay rates Pension scheme Share save scheme Find out more about our benefits here What we are looking for Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don\’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp. What you will be responsible for Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority Serving customers efficiently, ensuring their needs are met promptly and effectively Fostering a positive and inclusive work environment, in line with bp beliefs Preparing and serving food and drink items from our Wild Bean Café Taking in deliveries, replenishing stock and stock management tasks Being proactive with supporting bp\’s offers, promotions and bp loyalty scheme Carrying out cleaning duties in all aspects of the store, facilities, and forecourt How to apply – simply click on apply and have an up-to-date CV ready! You can find out more about bp retail here. Applicants welcome from 18+ TPBN1_UKTJ
Retail Customer Service Assistant - Nights employer: bp Retail
Contact Detail:
bp Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant - Nights
✨Tip Number 1
Familiarise yourself with bp's values and customer service philosophy. Understanding their commitment to safety and customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight any experience you have in fast-paced environments, even if it's not retail-specific. Emphasising your ability to work under pressure and as part of a team can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would handle various customer service scenarios. Think about examples where you've successfully resolved issues or provided excellent service, as this will demonstrate your passion for customer care.
✨Tip Number 4
Show enthusiasm for the role by researching bp's products and services, especially those related to the Wild Bean Café. Being knowledgeable about what you’ll be serving can impress interviewers and show your commitment to the position.
We think you need these skills to ace Retail Customer Service Assistant - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, even if it's not in retail. Emphasise skills like teamwork, communication, and problem-solving that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully met customer needs in the past.
Highlight Your Flexibility: Since this role is for night shifts, emphasise your availability and willingness to work flexible hours. This shows that you are committed and ready to meet the demands of the position.
Show Enthusiasm for Teamwork: In your application, express your enthusiasm for working collaboratively within a team. Mention any previous experiences where you contributed to a positive team environment, as this aligns with bp's values.
How to prepare for a job interview at bp Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not retail-related.
✨Demonstrate Teamwork Skills
Since the role involves working collaboratively, be prepared to discuss your experiences working in teams. Highlight any specific instances where you contributed to a positive team environment or helped resolve conflicts.
✨Understand bp's Values
Familiarise yourself with bp's core values and beliefs. During the interview, relate your personal values to those of the company, showing that you align with their mission and culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer interactions. Practice responses to common scenarios, such as dealing with a difficult customer or managing multiple tasks at once.
