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For Companies At a Glance
- Tasks: Assist customers, serve food and drinks, manage stock, and maintain store cleanliness.
- Company: Join bp retail, a leader in customer service within a dynamic market.
- Benefits: Enjoy flexible hours, career growth, discounts, wellbeing support, and competitive pay.
- Why this job: Be part of a collaborative team that values safety and inclusivity while serving customers.
- Qualifications: No prior retail experience needed; just bring your passion for customer service!
- Other info: Open to applicants aged 18 and over; training provided to develop your skills.
Customer service assistant – nights
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
- Find out more about our benefits here
What we are looking for
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don\’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp\’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply – simply click on apply and have an up-to-date CV ready!
You can find out more about bp retail here.
Applicants welcome from 18+
Retail Customer Service Assistant in Yeovil employer: bp Retail
Contact Detail:
bp Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant in Yeovil
✨Tip Number 1
Familiarise yourself with bp's values and customer service philosophy. Understanding their commitment to safety and customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your teamwork skills! Since the role emphasises collaboration, think of examples from your past experiences where you successfully worked as part of a team, especially in fast-paced environments.
✨Tip Number 3
Be prepared to discuss how you would handle various customer service scenarios. Think about common challenges in retail and how you would address them, demonstrating your problem-solving abilities.
✨Tip Number 4
Research bp's current promotions and loyalty schemes. Being knowledgeable about what they offer can give you an edge in showing your enthusiasm for the role and your readiness to engage customers effectively.
We think you need these skills to ace Retail Customer Service Assistant in Yeovil
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with what bp is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and any customer service roles you've held. Emphasise your ability to work in a team and your passion for customer service, even if you lack direct retail experience.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of bp's values or benefits that resonate with you, and explain how you can contribute to fostering a positive work environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at bp Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not from a retail background.
✨Demonstrate Teamwork Skills
Since the role involves working collaboratively, be prepared to discuss your experiences working in teams. Highlight any specific instances where you contributed to a team goal or helped resolve a conflict.
✨Understand bp's Values
Familiarise yourself with bp's beliefs and values before the interview. This will help you align your answers with what the company stands for, showing that you are a good cultural fit for their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer interactions. Think of examples where you had to think on your feet or manage a difficult situation effectively.
