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For Companies At a Glance
- Tasks: Assist customers, serve food and drinks, manage stock, and maintain store cleanliness.
- Company: Join bp retail, a leader in customer service within a dynamic market.
- Benefits: Enjoy flexible hours, career growth, discounts, wellbeing services, and competitive pay.
- Why this job: Be part of a collaborative team that values safety and inclusivity while serving customers.
- Qualifications: No prior retail experience needed; passion for customer service is key.
- Other info: Open to applicants aged 18 and above; training provided.
Customer service assistant – nights
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
- Find out more about our benefits here
What we are looking for
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don\’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp\’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply – simply click on apply and have an up-to-date CV ready!
You can find out more about bp retail here.
Applicants welcome from 18+
Retail Customer Service Assistant in Carlisle employer: bp Retail
Contact Detail:
bp Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant in Carlisle
✨Tip Number 1
Familiarise yourself with bp's values and customer service philosophy. Understanding their commitment to safety and customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your teamwork skills! Since the role emphasises collaboration, think of examples from past experiences where you've successfully worked in a team, especially in fast-paced environments.
✨Tip Number 3
Be prepared to discuss how you would handle various customer scenarios. Think about common challenges in retail and how you would address them, demonstrating your problem-solving abilities.
✨Tip Number 4
Express your enthusiasm for learning and development. Since bp offers training, highlighting your eagerness to grow and adapt will show that you're a great fit for their supportive environment.
We think you need these skills to ace Retail Customer Service Assistant in Carlisle
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with what bp is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and any customer service roles you've held. Use bullet points for clarity and focus on achievements that demonstrate your ability to work in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and teamwork. Mention specific examples of how you've successfully met customer needs in previous roles or situations, even if they are not in retail.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at bp Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not retail-related.
✨Demonstrate Teamwork Skills
Since the role requires collaboration within a fast-paced environment, be prepared to discuss your experiences working in teams. Highlight any specific instances where you contributed to a team's success or helped resolve conflicts.
✨Familiarise Yourself with bp's Values
Research bp's beliefs and values before the interview. Understanding their commitment to safety, inclusivity, and customer satisfaction will allow you to align your answers with what they prioritise in their employees.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing stock. Practising your responses to these scenarios can help you feel more confident and articulate during the interview.
