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For Companies At a Glance
- Tasks: Assist customers, manage stock, and maintain a clean store environment.
- Company: Join bp retail, a leader in customer service and innovation.
- Benefits: Enjoy flexible hours, paid holidays, and 25% off in-store goods.
- Why this job: Be part of a dynamic team that values collaboration and customer satisfaction.
- Qualifications: No prior experience needed; just bring your passion for customer service!
- Other info: Open to applicants aged 16 and above.
The predicted salary is between 24000 - 36000 £ per year.
Customer service assistant
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
- Find out more about our benefits here
What we are looking for
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply – simply click on apply and have an up-to-date CV ready!
You can find out more about bp retail here.
Applicants welcome from 16+
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Retail Customer Service Assistant employer: bp Retail
Contact Detail:
bp Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's in a phone call or an informal chat, let your passion shine through. This will help you stand out as someone who genuinely cares about helping customers.
✨Tip Number 2
Familiarise yourself with bp's values and mission. Understanding what they stand for will allow you to align your responses and demonstrate that you're a good fit for their team culture.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. Think of examples from past experiences where you've successfully managed multiple tasks or dealt with challenging situations, as this is crucial for a retail role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when you're preparing for interviews or discussions.
We think you need these skills to ace Retail Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what bp is looking for in a Retail Customer Service Assistant. Highlight key responsibilities and required skills that you can demonstrate in your application.
Tailor Your CV: Make sure your CV reflects your passion for customer service and teamwork. Include any relevant experience, even if it's not in retail, and emphasise your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at bp and how you align with their values, especially regarding safety and customer service.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at bp Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or situations, even if they weren't in retail.
✨Demonstrate Teamwork Skills
Since the role requires collaboration, be prepared to discuss your experiences working in teams. Highlight any specific instances where you contributed to a positive team environment or helped resolve conflicts.
✨Understand bp's Values and Culture
Familiarise yourself with bp's beliefs and values before the interview. This will help you align your answers with what the company stands for, showing that you're a good fit for their culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing stock. Think of relevant scenarios from your past experiences and how you successfully navigated them.
