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- Tasks: Join our team to provide top-notch customer service in a fast-paced retail environment.
- Company: bp is a leading energy company committed to safety and inclusivity.
- Benefits: Enjoy flexible hours, employee discounts, and access to wellbeing services.
- Why this job: This role offers growth opportunities and a supportive team culture.
- Qualifications: No prior retail experience needed; training provided to develop your skills.
- Other info: Located at bp Retail, 709 London Road, Reading RG6 1BG. Part-time positions available.
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for
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Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
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Serving customers efficiently, ensuring their needs are met promptly and effectively
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Fostering a positive and inclusive work environment, in line with bp beliefs
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Preparing and serving food and drink items from our Wild Bean Café
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Taking in deliveries, replenishing stock and stock management tasks
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Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
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Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
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Company pension
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Employee discount
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Flexible schedule, What you get
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Flexible hours
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Career progression
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Paid holiday
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25% discount on in store goods *exclusions apply
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Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
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Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
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Shopping and leisure discounts
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Free barista style hot drinks
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Family leave
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Competitive pay rates
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Pension scheme
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Share save scheme
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Find out more about our benefits here
bp Retail
709 London Road, Reading RG6 1BG
Part-time
Retail Customer Service Assistant employer: bp Retail
Contact Detail:
bp Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service! When you interact with us during the application process, let your passion shine through. Share any experiences where you've gone above and beyond to help customers, even if they are not from a retail background.
✨Tip Number 2
Familiarize yourself with bp's values and beliefs. Understanding our commitment to safety and inclusivity will help you align your responses and demonstrate that you're a great fit for our team culture.
✨Tip Number 3
Be prepared to discuss how you handle fast-paced environments. Think of examples from previous roles or situations where you successfully managed multiple tasks under pressure, as this is crucial in a retail setting.
✨Tip Number 4
Express your willingness to learn and grow. Since we provide training, showing that you're eager to develop new skills and take on responsibilities will make you stand out as a candidate who is ready to contribute to our team.
We think you need these skills to ace Retail Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the Retail Customer Service Assistant position. Understand the key responsibilities and the skills required, so you can tailor your application accordingly.
Highlight Relevant Skills: Even if you don't have previous retail experience, emphasize any customer service skills or teamwork experiences you have. Mention how you can contribute to a positive and inclusive work environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to learn. Explain why you want to work at bp and how you align with their values and beliefs.
Proofread Your Application: Before submitting your application, make sure to proofread all your documents. Check for spelling and grammar errors, and ensure that your information is clear and concise.
How to prepare for a job interview at bp Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share any relevant experiences, even if they are not from retail, that demonstrate your commitment to providing excellent service.
✨Emphasize Teamwork Skills
Since the role involves working in a collaborative team, highlight your ability to work well with others. Provide examples of how you've successfully collaborated in past roles or projects.
✨Demonstrate Safety Awareness
Discuss your understanding of safety protocols and why they are important in a retail environment. Be prepared to talk about how you would prioritize safety for yourself and your colleagues.
✨Be Ready to Discuss Flexibility
With flexible hours being a key benefit, be prepared to discuss your availability and willingness to adapt to different shifts. This shows your commitment to meeting the needs of the business.