Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers, manage stock, and create a positive store environment.
- Company: Join bp, a leading retail brand focused on customer satisfaction.
- Benefits: Flexible hours, 25% discount, paid holidays, and wellbeing support.
- Other info: Great career progression opportunities and a supportive work culture.
- Why this job: Be part of a dynamic team and develop your skills in a fast-paced setting.
- Qualifications: Passion for customer service; no prior experience needed.
The predicted salary is between 20000 - 25000 £ per year.
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get:
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
What we are looking for:
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for:
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
Applicants welcome from 18+
Retail Customer Service Assistant - Nights in Reading employer: bp retail
Contact Detail:
bp retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant - Nights in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on bp and their values. This will help you show that you're genuinely interested in being part of their team and can align with their customer-first approach.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or busy periods. Role-playing these situations with a friend can help you feel more confident when it comes to showing off your skills during the interview.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Since bp values collaboration, be prepared to share examples of how you've worked well in a team before. Highlighting your ability to support colleagues and contribute to a positive work environment will make you stand out.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so don’t hesitate to hit that apply button. It shows you're keen and makes it easier for us to keep track of your application.
We think you need these skills to ace Retail Customer Service Assistant - Nights in Reading
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love customer service! Share any experiences that highlight your enthusiasm and how you enjoy helping others. This will show us you're a great fit for our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight any relevant skills or experiences that align with what we’re looking for, especially in a fast-paced retail environment. It helps us see how you can contribute!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when applicants get straight to the heart of their experiences and skills without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at bp retail
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle different customer scenarios, especially in a fast-paced environment. Think about examples from your past experiences, even if they're not retail-related, that showcase your ability to solve problems and keep customers happy.
✨Show Your Team Spirit
Since this role emphasises collaboration, be prepared to talk about your experience working in teams. Share specific instances where you contributed to a team goal or helped a colleague. This will demonstrate that you understand the importance of teamwork in providing excellent customer service.
✨Familiarise Yourself with bp's Values
Take some time to research bp’s values and mission. During the interview, relate your personal values to those of the company. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team and contribute to their goals.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training process, opportunities for career progression, or how the team fosters a positive work environment. Asking questions shows your interest in the role and helps you determine if it’s the right fit for you.