At a Glance
- Tasks: Serve customers, manage stock, and create a positive shopping experience.
- Company: Join a leading retail brand with a focus on teamwork and customer service.
- Benefits: Flexible hours, 25% discount, paid holidays, and wellbeing support.
- Other info: Open to applicants aged 16 and above, with excellent career progression.
- Why this job: Kickstart your career in a fast-paced environment with great training opportunities.
- Qualifications: Passion for customer service; no prior experience needed.
The predicted salary is between 20000 - 25000 £ per year.
What you get:
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
What we are looking for:
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for:
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
Applicants welcome from 16+
Retail Customer Service Assistant in London employer: bp retail
At bp, we pride ourselves on being an exceptional employer, offering flexible hours and a supportive work culture that prioritises teamwork and customer service. Our commitment to employee growth is evident through comprehensive training programmes and career progression opportunities, alongside attractive benefits such as a generous discount on store goods, wellbeing services, and competitive pay rates, making it a rewarding place to build your career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Assistant in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out bp's values and mission. This way, you can show how your passion for customer service aligns with their goals. It’s all about making that connection!
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to handling real-life situations during your interview.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about team dynamics or training opportunities. This shows you’re genuinely interested in being part of the team and growing within the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, so keep an eye out for new opportunities!
We think you need these skills to ace Retail Customer Service Assistant in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love customer service! Share any experiences that highlight your enthusiasm and how you enjoy helping others. This will show us you're a great fit for our team.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight skills and experiences that align with what we’re looking for, like teamwork and adaptability in a fast-paced environment. It’ll make your application stand out!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Authenticity goes a long way in showing us you’d be a great addition to our collaborative team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at bp retail
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle different customer scenarios, as this role is all about meeting customer needs efficiently. Think about examples from your past experiences, even if they’re not in retail.
✨Show Your Team Spirit
Since this job values collaboration, be prepared to talk about your experiences working in a team. Share specific instances where you contributed to a positive team environment or helped a colleague out. This will show that you can thrive in a fast-paced setting.
✨Familiarise Yourself with the Company
Do a bit of homework on bp and their values. Understanding their commitment to safety and customer satisfaction will help you align your answers with what they’re looking for. Mentioning their initiatives, like the Retail Trust and wellbeing benefits, can also impress them.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, training opportunities, and career progression. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
