At a Glance
- Tasks: Serve customers, manage stock, and create a positive shopping experience.
- Company: Join bp, a leading retail brand focused on customer satisfaction.
- Benefits: Flexible hours, 25% discount, paid holidays, and wellbeing support.
- Other info: Great career progression opportunities and a supportive work culture.
- Why this job: Be part of a dynamic team and develop your skills in a fast-paced environment.
- Qualifications: Passion for customer service; no prior experience needed.
The predicted salary is between 10 - 12 € per hour.
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get:
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
What we are looking for:
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for:
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
Applicants welcome from 18+
Retail Customer Service Assistant - Nights in Kent employer: bp retail
At bp retail, we pride ourselves on being an exceptional employer that prioritises the well-being and development of our team members. With flexible hours, comprehensive training, and a strong focus on career progression, we create a supportive and inclusive work environment where employees can thrive. Our commitment to employee benefits, including discounts, wellbeing services, and competitive pay, makes bp retail a fantastic place for those passionate about customer service to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Assistant - Nights in Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on bp and their values. This will help you connect with the team and show that you're genuinely interested in being part of their customer service mission.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Retail Customer Service Assistant and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Be ready to showcase your teamwork spirit! Since bp values collaboration, be prepared to share examples of how you've worked well in a team before. It’s all about showing that you can contribute to a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to keep in touch with you.
We think you need these skills to ace Retail Customer Service Assistant - Nights in Kent
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! Share any experiences where you've gone the extra mile for a customer, even if it's not in retail. We love seeing that passion!
Tailor Your Application:Make sure to customise your application to fit the role of Retail Customer Service Assistant. Highlight skills that match the job description, like teamwork and adaptability. We want to see how you can contribute to our fast-paced environment!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at bp retail
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Think about what makes a great customer experience and be ready to share your thoughts. This role is all about meeting customer needs, so showing that you understand this will impress the interviewers.
✨Show Your Team Spirit
Since this position involves working in a collaborative team, be prepared to discuss your experiences working with others. Share examples of how you've contributed to a team environment, especially in fast-paced situations. It’s all about demonstrating that you can thrive alongside your colleagues.
✨Familiarise Yourself with bp's Values
Take some time to research bp's beliefs and values. Understanding their commitment to safety and inclusivity will help you align your answers with what they’re looking for. You might even want to mention how you can contribute to fostering a positive work environment.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the role, such as training opportunities or how success is measured in the position. This shows your genuine interest in the job and helps you determine if it’s the right fit for you.
