At a Glance
- Tasks: Serve customers, manage stock, and create a positive store environment.
- Company: Join bp, a leading retail brand focused on customer satisfaction.
- Benefits: Flexible hours, 25% discount, paid holidays, and wellbeing support.
- Other info: Great career progression opportunities and a supportive work culture.
- Why this job: Be part of a dynamic team and develop your skills in a fast-paced setting.
- Qualifications: Passion for customer service; no prior experience needed.
The predicted salary is between 10 - 12 £ per hour.
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get:
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
What we are looking for:
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for:
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
Applicants welcome from 18+
Retail Customer Service Assistant - Nights in Huntingdon employer: bp retail
At bp retail, we pride ourselves on being an exceptional employer, offering flexible hours and a supportive work culture that prioritises employee wellbeing and career progression. Our team members enjoy a range of benefits including competitive pay rates, generous discounts, and access to comprehensive health services, all while working in a dynamic environment that values collaboration and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Assistant - Nights in Huntingdon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on bp and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Retail Customer Service Assistant and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Dress the part! Even if it’s a night shift, looking smart and professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent bp well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Retail Customer Service Assistant - Nights in Huntingdon
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences where you've gone the extra mile for a customer or worked as part of a team to solve a problem.
Tailor Your Application:Make sure to customise your application to fit the role. Highlight any relevant skills or experiences that align with what we’re looking for, especially in a fast-paced retail environment. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at bp retail
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples of how you've handled customer interactions in the past, even if they're from different contexts.
✨Show Your Team Spirit
Since this role emphasises collaboration, think of times when you've worked well in a team. Be prepared to discuss how you contribute to a positive work environment and support your colleagues, as this will resonate with their values.
✨Familiarise Yourself with bp's Offerings
Take some time to learn about bp's products and services, especially those related to the Wild Bean Café. Being knowledgeable about what they offer will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Safety Questions
Safety is a top priority in retail, so expect questions about how you would handle safety concerns. Think of scenarios where you ensured safety in previous roles or how you would approach it in this new position.
