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For Companies At a Glance
- Tasks: Serve customers, manage stock, and create a positive shopping experience.
- Company: Join a leading retail brand with a focus on teamwork and customer service.
- Benefits: Flexible hours, 25% discount, paid holidays, and wellbeing support.
- Other info: Great career progression opportunities and a supportive team culture.
- Why this job: Gain valuable skills in a fast-paced environment while making customers smile.
- Qualifications: Passion for customer service; no prior experience needed.
The predicted salary is between 20000 - 25000 £ per year.
What you get:
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
What we are looking for:
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for:
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
Applicants welcome from 16+
Retail Customer Service Assistant in Harlow employer: bp retail
Contact Detail:
bp retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant in Harlow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on bp and their values. This will help you connect with the team and show that you're genuinely interested in being part of their collaborative environment.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or work as part of a team. Role-playing these situations can really boost your confidence and prepare you for the fast-paced retail environment.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you respect the opportunity and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the perks we offer, like flexible hours and wellbeing benefits!
We think you need these skills to ace Retail Customer Service Assistant in Harlow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love customer service! Share any experiences or moments that made you feel energised by helping others. This will help us see your enthusiasm and fit for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with what we’re looking for. Mention teamwork, adaptability, and any relevant experiences, even if they’re not from retail. We value potential just as much as experience!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your story without having to decipher it, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at bp retail
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle different customer scenarios, as this role is all about meeting customer needs efficiently. Think about examples from your past experiences, even if they’re not retail-related.
✨Show Your Team Spirit
Since this position requires collaboration in a fast-paced environment, be prepared to talk about your experiences working in teams. Share specific instances where you contributed to a positive team dynamic or helped resolve conflicts.
✨Familiarise Yourself with bp's Values
Research bp’s beliefs and values before the interview. Understanding their commitment to safety and inclusivity will help you align your answers with what they’re looking for. You can mention how these values resonate with your own work ethic.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, training opportunities, and the team culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.