At a Glance
- Tasks: Serve customers, manage stock, and create a positive shopping experience.
- Company: Join bp, a leading retail brand focused on customer satisfaction.
- Benefits: Flexible hours, 25% discount, paid holidays, and wellbeing support.
- Other info: Training provided, with opportunities for career progression.
- Why this job: Be part of a dynamic team and grow your career in retail.
- Qualifications: Passion for customer service; no prior experience needed.
The predicted salary is between 20000 - 25000 € per year.
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get:
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
Find out more about our benefits here.
What we are looking for:
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for:
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply – simply click on apply and have an up-to-date CV ready! You can find out more about bp retail here.
Applicants welcome from 16+
Retail Customer Service Assistant in Hampshire employer: bp retail
At bp retail, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises teamwork and customer satisfaction. With flexible hours, comprehensive training, and numerous wellbeing benefits, we empower our employees to grow and thrive in their roles while enjoying competitive pay and generous discounts. Join us in a dynamic environment where your contributions are valued and career progression is within reach.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Assistant in Hampshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on bp and their values. This will help you connect with the team and show that you're genuinely interested in being part of their customer service mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or busy periods. Role-playing these situations with a friend can really boost your confidence for the real deal.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you respect the opportunity and are ready to represent bp's brand positively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Retail Customer Service Assistant in Hampshire
Some tips for your application 🫡
Craft a Catchy CV:Make sure your CV stands out! Highlight any customer service experience, even if it's not in retail. We love seeing how you've made customers happy in the past!
Tailor Your Cover Letter:Don’t just send a generic cover letter. Show us why you’re excited about working at bp and how your values align with ours. A personal touch goes a long way!
Show Your Team Spirit:We’re all about collaboration here at bp. In your application, mention times when you’ve worked well in a team or helped create a positive environment. We want to see that passion for teamwork!
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We can’t wait to see your application!
How to prepare for a job interview at bp retail
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples of how you've handled customer interactions in the past, even if they're from different contexts.
✨Show Your Team Spirit
Since this role emphasises collaboration, think of times when you've worked well in a team. Be prepared to discuss how you contribute to a positive work environment and support your colleagues, as this will resonate with their values.
✨Familiarise Yourself with bp's Offerings
Take some time to learn about bp's products and services, especially the Wild Bean Café. Being knowledgeable about what they offer will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
