At a Glance
- Tasks: Serve customers, prepare food and drinks, and maintain a clean store environment.
- Company: Join bp retail, a leader in customer service and innovation.
- Benefits: Flexible hours, 25% discount, paid holidays, and wellbeing support.
- Other info: Great career progression opportunities and comprehensive training provided.
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: Passion for customer service; no prior experience needed.
The predicted salary is between 20000 - 25000 £ per year.
Customer service assistant - nights
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get:
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
What we are looking for:
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for:
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
Applicants welcome from 18+
Night Retail Café & Customer Service Associate in Gloucester employer: bp retail
At bp retail, we pride ourselves on being an exceptional employer, offering flexible hours and a supportive work culture that prioritises employee wellbeing and career progression. Our team members enjoy a range of benefits including competitive pay rates, generous discounts, and access to comprehensive health services, all while working in a dynamic environment that values collaboration and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Night Retail Café & Customer Service Associate in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on bp and their values. This will help you connect with the team and show that you're genuinely interested in being part of their customer-focused mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or busy periods. Role-playing these situations can help you feel more confident and prepared for the fast-paced environment.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the hiring team, let your passion for customer service shine through. Share examples of how you’ve gone above and beyond for customers in the past, even if it’s from a different job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Night Retail Café & Customer Service Associate in Gloucester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love customer service! Share any experiences that highlight your enthusiasm and how you enjoy helping others. This will show us you're a great fit for our team.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight any relevant skills or experiences that align with what we’re looking for, especially in a fast-paced retail environment. It helps us see how you can contribute!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Authenticity goes a long way in showing us you’d be a great addition to our collaborative team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at bp retail
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to share examples of how you've handled customer queries or complaints in the past, even if it's from a different context. This shows your passion for helping others and your ability to stay calm under pressure.
✨Show Your Team Spirit
Since this role emphasises collaboration, think of instances where you've worked well in a team. Be prepared to discuss how you contribute to a positive work environment and support your colleagues, as this aligns with bp's values.
✨Familiarise Yourself with bp's Offerings
Take some time to learn about bp's products and services, especially those related to the Wild Bean Café. Being knowledgeable about what they offer will help you answer questions confidently and show your genuine interest in the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or training opportunities. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
