At a Glance
- Tasks: Lead a diverse team to deliver exceptional customer experiences and ensure store operations run smoothly.
- Company: Join bp retail, a leader in customer service and innovation.
- Benefits: Enjoy flexible hours, management bonuses, and 25% discount on in-store goods.
- Other info: Great career progression opportunities and wellbeing benefits available.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Proven leadership experience and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get:
- Management bonus (up to 14.25% of annual salary)
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
Find out more about our benefits here.
What we are looking for in a Store Manager:
An experienced people leader who can lead a diverse team to deliver a high-quality customer experience while keeping safety as a number one priority. A manager who has strong leadership qualities they will use to grow and coach their team, whilst demonstrating bp's beliefs. The ability to prioritise effectively in the day to day running of the store and maximise the value of the various products and services on offer.
What you are responsible for:
As a Store Manager, you will be responsible for leading the team and all aspects of the Forecourt and Store operations including our Wild Bean Café.
- Ensure that the store operates safely and legally in accordance with bp's HSSE, food safety and compliance policies and procedures.
- Lead and develop the store team to deliver customer and operational excellence and identify opportunities for growth.
- Maximise the financial performance and all of the KPI's of the store through store efficiency and productivity.
- Carry out all people related tasks for the store team, including engagement, development, training and recruitment.
How to apply – simply click on apply and have an up-to-date CV ready! You can find out more about bp retail here.
Locations
Retail Store Manager in Croydon, Surrey employer: bp retail
bp retail is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive management bonus, flexible hours, and extensive career progression opportunities. With a strong focus on customer service and safety, bp fosters a supportive work culture where team leaders can thrive while enjoying benefits like a generous discount on store goods, access to wellbeing services, and a comprehensive pension scheme. Join us at bp retail, where your leadership can make a meaningful impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager in Croydon, Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on bp retail. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your leadership stories! As a Store Manager, you'll need to demonstrate your experience in leading teams. Think of specific examples where you've successfully managed a diverse group or improved customer experiences, and be ready to share them during your interview.
✨Tip Number 3
Showcase your problem-solving skills! Retail can be unpredictable, so be prepared to discuss how you've tackled challenges in the past. Whether it’s handling a difficult customer or improving store efficiency, having these examples at the ready will impress your interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind as they make their decision.
We think you need these skills to ace Retail Store Manager in Croydon, Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Store Manager role. Highlight your leadership qualities and any experience in retail management to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a team and how you can enhance the customer experience at bp retail. Keep it engaging and personal.
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Whether it’s improving sales or enhancing team performance, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at bp retail!
How to prepare for a job interview at bp retail
✨Know Your Stuff
Before the interview, make sure you understand bp's values and how they relate to customer service. Familiarise yourself with their products and services, especially those offered in the Wild Bean Café. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead a diverse team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and development. Highlight any specific situations where you improved team performance or customer satisfaction.
✨Prioritisation is Key
Be ready to discuss how you prioritise tasks in a busy retail environment. Think of examples where you balanced operational efficiency with customer service. This will demonstrate your ability to manage day-to-day operations while keeping safety and compliance at the forefront.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, training opportunities, and how bp measures success in their stores. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
