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For Companies At a Glance
- Tasks: Serve customers, manage stock, and create a positive shopping experience.
- Company: Join bp, a leading retail brand focused on customer satisfaction.
- Benefits: Flexible hours, 25% discount, paid holidays, and wellbeing support.
- Why this job: Be part of a dynamic team and develop your skills in a fast-paced environment.
- Qualifications: Passion for customer service; no prior retail experience needed.
- Other info: Great career progression opportunities and training provided.
The predicted salary is between 1300 - 1600 £ per month.
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
Find out more about our benefits here.
What we are looking for
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don't expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp's offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply - simply click on apply and have an up-to-date CV ready! You can find out more about bp retail here. Applicants welcome from 16.
Retail Customer Service Assistant in Cranleigh employer: bp Retail
Contact Detail:
bp Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant in Cranleigh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on bp and their values. This will help you show that you're genuinely interested in being part of their team and can align with their customer service goals.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or work as part of a team. Role-playing these situations with a friend can really boost your confidence for the real deal.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. First impressions matter, and showing that you care about your appearance can reflect your attitude towards the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Service Assistant in Cranleigh
Some tips for your application 🫡
Craft Your CV with Care: Make sure your CV is up-to-date and tailored to the Retail Customer Service Assistant role. Highlight any customer service experience or skills that show you’re a team player, even if it’s from outside retail.
Show Your Passion: In your cover letter, let us know why you’re excited about working at bp. Share your enthusiasm for customer service and how you thrive in a fast-paced environment. We love seeing genuine interest!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so make sure you communicate your skills and experiences effectively without rambling.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple – just click on apply and you’re good to go!
How to prepare for a job interview at bp Retail
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples of how you've handled customer interactions in the past, even if they're from different contexts.
✨Show Your Team Spirit
Since this role emphasises collaboration, think of times when you’ve worked well in a team. Be prepared to discuss how you contribute to a positive work environment and support your colleagues, as this will resonate with their values.
✨Familiarise Yourself with bp's Offerings
Take some time to learn about bp’s products and services, especially the Wild Bean Café. Being knowledgeable about what they offer will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.