At a Glance
- Tasks: Serve customers, manage stock, and create a positive shopping experience.
- Company: Join bp, a leading retail brand focused on customer satisfaction.
- Benefits: Flexible hours, 25% discount, paid holidays, and wellbeing support.
- Other info: Great career progression opportunities and training provided.
- Why this job: Be part of a dynamic team and develop your skills in a fast-paced environment.
- Qualifications: Passion for customer service; no prior experience needed.
The predicted salary is between 10 - 12 £ per hour.
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get:
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
What we are looking for:
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for:
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply: simply click on apply and have an up-to-date CV ready! Applicants welcome from 16+
Retail Customer Service Assistant in Chester-le-Street employer: bp retail
At bp retail, we pride ourselves on being an exceptional employer, offering flexible hours and a supportive work culture that prioritises employee wellbeing and career progression. With benefits like a generous discount on in-store goods, access to 24/7 online GP services, and a range of wellbeing initiatives, we ensure our team members feel valued and empowered to thrive in a fast-paced retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Assistant in Chester-le-Street
✨Get Visible in Your Community
Retail hiring often happens locally, so don’t hesitate to stroll into shops like bp retail with your CV in hand. Engage with the staff—show them your enthusiasm and ask about any openings. It’s all about making a memorable impression, so don’t shy away from being friendly!
✨Join Retail Job Fairs
Local job fairs are a goldmine for entry-level retail positions. Keep an eye out for events in your area where bp retail might have a booth. This allows us to chat directly with hiring managers and get the inside scoop on what they're looking for!
✨Leverage Your Social Networks
Utilise social media platforms to let your friends and family know you're on the hunt for an entry-level retail gig. You’d be amazed at how many opportunities come from a simple post. Ask if anyone’s heard about openings at bp retail or similar spots—it’s all about tapping into your network!
✨Look for Seasonal Opportunities
Retail often ramps up staffing during holiday seasons, so keep an eye out for temporary positions. Get in touch with bp retail around times like Christmas or Black Friday. Applying for seasonal roles can sometimes lead to permanent positions if you impress!
We think you need these skills to ace Retail Customer Service Assistant in Chester-le-Street
Some tips for your application 🫡
Show Your Customer Service Skills:In retail, it's all about the customer experience! Make sure your CV highlights any previous customer service roles or relevant experiences. Whether it's a part-time gig or volunteering, include instances where you’ve gone above and beyond for customers to showcase your people skills.
Keep It Clear and Concise:Retail hiring managers sift through tons of applications, so get straight to the point. Tailor your CV to include key information like your availability and any retail experience, but make it easy to read. Bullet points and a tidy layout can make all the difference for those first impressions!
Craft a Friendly Cover Letter:Since this is an entry-level position, let your enthusiasm shine through in your cover letter! Mention why you're excited about working at bp retail specifically—people love to see a genuine connection. Talk about your willingness to learn and how you're ready to take on the challenges of retail.
Research and Refer to Retail Trends:Showing knowledge of the retail industry can set you apart! Briefly mention some current retail trends or issues in your application to demonstrate your interest and understanding of the market. It’ll show that you’re not just any applicant but someone who genuinely cares about the brand and its customers.
How to prepare for a job interview at bp retail
✨Show Off Your Customer Service Skills
In the retail world, customer service is king! Get ready to share your experiences dealing with customers, whether it’s from previous jobs or volunteering. Think about examples where you handled tough situations or went the extra mile, as employers like bp retail want to see that you’ve got the people skills to keep their customers happy.
✨Know Your Products Inside Out
Before heading to your interview at bp retail, take a deep dive into their product range. If you have a particular brand or category you're passionate about, bring that enthusiasm to the conversation. Familiarising yourself with their values and bestsellers can really set you apart as someone who's not just looking for any job, but is genuinely interested in retail.
✨Dress the Part – Retail Style
For an entry-level role in retail, your appearance can say a lot about your understanding of the industry. Dress smart but relatable—think about what you'd wear on the shop floor. Showing that you understand the brand image of bp retail through your style can give you an edge right from the get-go.
✨Demonstrate Your Team Spirit
Retail is all about teamwork! Be prepared to discuss how you can contribute to a positive team environment at bp retail. Having stories that illustrate how you've worked well with others, whether in school projects or group activities, can showcase your collaborative spirit, which is crucial for an entry-level position.
