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For Companies At a Glance
- Tasks: Assist customers, serve food and drinks, and manage stock in a fast-paced retail environment.
- Company: Join bp retail, a leader in customer service and innovation in the retail market.
- Benefits: Enjoy flexible hours, paid holidays, discounts, wellbeing services, and career progression.
- Other info: Open to applicants aged 18 and over; training provided to help you succeed.
- Why this job: Be part of a collaborative team that values safety, inclusivity, and customer satisfaction.
- Qualifications: No prior retail experience needed; just bring your passion for customer service!
Customer service assistant – nights
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
- Find out more about our benefits here
What we are looking for
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don\’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp\’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply – simply click on apply and have an up-to-date CV ready!
You can find out more about bp retail here.
Applicants welcome from 18+
Retail Customer Service Assistant - Nights employer: BP p.l.c.
Contact Detail:
BP p.l.c. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant - Nights
✨Tip Number 1
Familiarise yourself with bp's values and customer service philosophy. Understanding their commitment to safety and inclusivity will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your teamwork skills! Since the role emphasises collaboration, think of examples from past experiences where you've successfully worked in a team, especially in fast-paced environments.
✨Tip Number 3
Be prepared to discuss how you would handle customer queries or complaints. Having a few scenarios in mind can demonstrate your problem-solving abilities and passion for customer service.
✨Tip Number 4
Research the products and services offered at bp, particularly those related to the Wild Bean Café. Being knowledgeable about what you’ll be serving can set you apart as a candidate who is genuinely interested in the role.
We think you need these skills to ace Retail Customer Service Assistant - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, even if it's not in retail. Emphasise skills like teamwork, communication, and problem-solving that align with the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work at bp and how you can contribute to their goal of being the first choice for customers.
Highlight Flexibility: Since this is a night position, emphasise your availability and willingness to work flexible hours. This shows that you are committed and ready to meet the demands of the role.
Show Enthusiasm for Training: Mention your eagerness to learn and develop new skills through the training provided. This demonstrates your commitment to personal growth and adapting to the fast-paced retail environment.
How to prepare for a job interview at BP p.l.c.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not retail-related.
✨Demonstrate Teamwork Skills
Since the role requires collaboration, be prepared to discuss your experience working in teams. Highlight specific instances where you contributed to a team goal or helped resolve conflicts, showcasing your ability to work well with others.
✨Understand bp's Values and Culture
Familiarise yourself with bp's beliefs and values before the interview. This will help you align your answers with what the company stands for, showing that you are a good fit for their culture and can contribute positively to the work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing stock. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and proactive approach.