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For Companies At a Glance
- Tasks: Assist customers, serve food and drinks, and manage stock in a fast-paced retail environment.
- Company: Join bp retail, a leader in customer service and innovation in the retail market.
- Benefits: Enjoy flexible hours, paid holidays, discounts, wellbeing services, and competitive pay.
- Why this job: Be part of a collaborative team that values safety, inclusivity, and personal growth.
- Qualifications: Passion for customer service; no prior retail experience required as training is provided.
- Other info: Open to applicants aged 18 and over; apply easily with an up-to-date CV.
Customer service assistant – nights
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
- Find out more about our benefits here
What we are looking for
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don\’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp\’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply – simply click on apply and have an up-to-date CV ready!
You can find out more about bp retail here.
Applicants welcome from 18+
Retail Customer Service Assistant - Nights employer: BP p.l.c.
Contact Detail:
BP p.l.c. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant - Nights
✨Tip Number 1
Familiarise yourself with bp's values and customer service philosophy. Understanding their commitment to safety and inclusivity will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your teamwork skills! Since the role emphasises collaboration, think of examples from past experiences where you've successfully worked in a team, especially in fast-paced environments.
✨Tip Number 3
Be prepared to discuss how you would handle various customer service scenarios. Think about common challenges in retail and how you would address them, demonstrating your problem-solving abilities.
✨Tip Number 4
Research bp's products and services, particularly those offered at the Wild Bean Café. Being knowledgeable about what you’ll be serving can give you an edge and show your enthusiasm for the role.
We think you need these skills to ace Retail Customer Service Assistant - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, even if it's not in retail. Emphasise skills like teamwork, communication, and problem-solving that align with the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully met customer needs in the past.
Highlight Flexibility: Since this is a night position, emphasise your availability and willingness to work flexible hours. This shows that you are committed and ready to meet the demands of the job.
Show Enthusiasm for Teamwork: In your application, express your enthusiasm for working collaboratively within a team. Share experiences where you contributed to a positive work environment or helped colleagues achieve a common goal.
How to prepare for a job interview at BP p.l.c.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not retail-related.
✨Demonstrate Teamwork Skills
Since the role requires collaboration, be prepared to discuss your experiences working in teams. Highlight any specific instances where you contributed to a positive team environment or helped resolve conflicts.
✨Understand bp's Values
Familiarise yourself with bp's beliefs and values before the interview. Be ready to explain how your personal values align with theirs, especially regarding safety, inclusivity, and customer focus.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may be asked during the interview. Think about how you would handle common retail situations, such as dealing with difficult customers or managing stock levels, and practice your responses.