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For Companies At a Glance
- Tasks: Assist customers, serve food and drinks, manage stock, and maintain a clean store environment.
- Company: Join bp retail, a leader in customer service within a dynamic market.
- Benefits: Enjoy flexible hours, paid holidays, discounts, wellbeing services, and career progression.
- Other info: Open to applicants aged 16 and above; training provided.
- Why this job: Be part of a collaborative team that values safety, inclusivity, and customer satisfaction.
- Qualifications: No prior experience needed; just bring your passion for customer service!
Customer service assistant
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
- Find out more about our benefits here
What we are looking for
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don\’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp\’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply – simply click on apply and have an up-to-date CV ready!
You can find out more about bp retail here.
Applicants welcome from 16+
Retail Customer Service Assistant employer: BP p.l.c.
Contact Detail:
BP p.l.c. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant
✨Tip Number 1
Familiarise yourself with bp's values and customer service philosophy. Understanding their commitment to safety and inclusivity will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your teamwork skills! Since the role emphasises collaboration, think of examples from your past experiences where you successfully worked as part of a team, even if it wasn't in a retail setting.
✨Tip Number 3
Be prepared to discuss how you would handle various customer service scenarios. Think about common challenges in retail and how you would approach them, demonstrating your problem-solving abilities.
✨Tip Number 4
Research bp's current promotions and loyalty schemes. Being knowledgeable about what they offer can set you apart and show your genuine interest in the company and its customers.
We think you need these skills to ace Retail Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what bp is looking for in a Retail Customer Service Assistant. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Make sure your CV reflects your passion for customer service and any relevant experience, even if it's not in retail. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and how you align with bp's values. Mention specific examples of teamwork and customer service experiences that highlight your suitability.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at BP p.l.c.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not retail-related.
✨Demonstrate Teamwork Skills
Since the role requires collaboration, be prepared to discuss your experiences working in teams. Highlight any specific instances where you contributed to a positive team environment or helped resolve conflicts.
✨Understand bp's Values and Culture
Familiarise yourself with bp's beliefs and values before the interview. This will help you align your answers with what the company stands for, showing that you're a good fit for their culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing stock. Think of relevant scenarios from your past experiences and how you successfully navigated them.