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For Companies At a Glance
- Tasks: Assist customers, serve food and drinks, manage stock, and maintain a clean store environment.
- Company: Join bp retail, a leader in customer service within a dynamic market.
- Benefits: Enjoy flexible hours, career progression, discounts, wellbeing support, and competitive pay.
- Why this job: Be part of a collaborative team that values safety and inclusivity while serving customers.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Open to applicants aged 16 and above; training provided to develop your skills.
Customer service assistant
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
- Find out more about our benefits here
What we are looking for
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don\’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp\’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply – simply click on apply and have an up-to-date CV ready!
You can find out more about bp retail here.
Applicants welcome from 16+
Retail Customer Service Assistant employer: BP p.l.c.
Contact Detail:
BP p.l.c. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant
✨Tip Number 1
Familiarise yourself with bp's values and customer service philosophy. Understanding their commitment to safety and inclusivity will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles or situations. This is crucial as the role emphasises working together in a fast-paced environment.
✨Tip Number 3
Be ready to discuss your approach to customer service. Think about times when you've gone above and beyond for a customer, as this will demonstrate your passion for providing excellent service.
✨Tip Number 4
Research bp's products and services, especially those related to the Wild Bean Café. Being knowledgeable about what they offer will show your enthusiasm and readiness to engage with customers effectively.
We think you need these skills to ace Retail Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, even if it's from non-retail roles. Emphasise skills like teamwork, communication, and problem-solving that align with bp's values.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working in a team. Mention specific reasons why you want to work at bp and how you can contribute to their goals.
Highlight Relevant Skills: In your application, focus on skills that are important for the role, such as efficiency in serving customers, ability to work in a fast-paced environment, and commitment to safety and cleanliness.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BP p.l.c.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not retail-related.
✨Demonstrate Teamwork Skills
Since the role requires collaboration, be prepared to discuss your experiences working in teams. Highlight any specific instances where you contributed to a team goal or helped resolve conflicts, showcasing your ability to work well with others.
✨Understand bp's Values and Culture
Familiarise yourself with bp's beliefs and values before the interview. This will allow you to align your answers with their culture, demonstrating that you would be a good fit for their team and environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing stock. Think through potential scenarios and how you would respond, focusing on safety and customer satisfaction.