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- Tasks: Serve customers, manage stock, and maintain a positive store environment.
- Company: Join bp, a leader in retail customer service with a collaborative team spirit.
- Benefits: Flexible hours, career progression, 25% discount, and wellbeing support.
- Why this job: Be part of a dynamic team making a real difference for customers every day.
- Qualifications: Passion for customer service; no prior experience needed.
- Other info: Enjoy a vibrant work culture with excellent growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don\’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp. What you will be responsible for
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp\’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
We want to be the first choice for our customers now and in the future.
We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods exclusions apply
- Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
- Find out more about our benefits here
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Retail Customer Service Assistant employer: BP p.l.c.
Contact Detail:
BP p.l.c. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out bp's values and beliefs. This will help you show how you fit into their team and can contribute to a positive work environment.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you stand out during the interview and show your passion for the role.
✨Tip Number 3
Be ready to discuss teamwork! Since this role is all about collaboration, prepare to share how you've worked effectively with others in fast-paced situations. It’ll show that you’re a team player who can thrive at bp.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks that come with it!
We think you need these skills to ace Retail Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any experiences where you've gone the extra mile for someone, even if it's not in retail. We love to see that energy!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight skills and experiences that align with what we’re looking for, like teamwork and adaptability. It shows us you’ve done your homework!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your writing. A bit of authenticity can make your application stand out from the crowd.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be. We can’t wait to hear from you!
How to prepare for a job interview at BP p.l.c.
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Think about what makes a great customer experience and be ready to share your thoughts. Even if you don’t have retail experience, showing that you understand the importance of customer satisfaction can really impress.
✨Show Your Team Spirit
Since this role is all about collaboration, be prepared to discuss how you work in a team. Share examples from past experiences where you contributed to a group effort or helped a colleague. This will show that you’re a team player who fits well with their culture.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult customer or managing a busy shift. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Your Adaptability
Retail environments can change quickly, so highlight your ability to adapt. Share stories where you’ve had to adjust to new situations or learn something on the fly. This will show that you can thrive in a fast-paced setting, just like the one at bp.