Mental Health Support Administrator in Watford

Job title: Mental Health Support Administrator

Reference number: 316

Salary: £23,809 per annum FTE, inclusive of Outer London Weighting (OLW).

Contracted hours: 37.5 hours per week, Monday‑Friday 9am‑5pm

Reports to: Resources Lead

Contract length: Permanent

Working base: Watford Wellbeing Centre (with occasional travel to Borehamwood)

About the Role

You will be responsible for ensuring a smooth process for people contacting Hertfordshire Mind Network (HMN) from initial contact to service provision and provide advice, information and emotional support to service users.

Key Responsibilities

• First point of contact, providing advice and information to HMN callers via telephone, email and in person
• Provide emotional support to people contacting HMN by telephone or in person who are experiencing emotional distress and ensure smooth referrals into the Daylight service for clients who are in crisis and require short‑term crisis resolution
• Complete and process referral forms, liaising with Service Users and colleagues
• Accurately record client information onto the database
• Support the smooth running of the Wellbeing Centres
• Undertake admin duties for the Wellbeing Centre, including distribution of mail, maintaining office supplies, and responding to internal/external e‑mails
• Ensure the reception area is tidy and leaflet displays are replenished with up-to-date information
• Maintain the notice boards with relevant and up-to-date information

We Offer

• Annual leave entitlement of 25 days per year pro rata, rising to a maximum of 29 days after 5 years employment (plus 8 Bank Holidays)
• Additional day of leave each year for your birthday following completion of probation period
• Ongoing training relevant to your role
• Employee Assistance Programme
• Eligibility for blue light card
• Health cover (after 6 months employment) with compensation for Optical, Dental, Chiropody and Therapy Treatments

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications: Friday 5th December 2025 at 5pm.

Interviews will be held on a rolling basis.

Application

Please quote reference number 316 when completing your application and proceed to the application link on our website.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. During the recruitment stages, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters.

No agencies please.

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