Complex Needs and Community Administrator

Complex Needs and Community Administrator

Join to apply for the Complex Needs and Community Administrator role at BP Group (est 1992).

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non‑judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we would love to hear from you.

Job title: Mental Health Administrator – Complex Needs and Community Services

Reference number: 314

Salary: £25,233 per annum FTE (£20,186 per annum actual for 30 hrs p/wk)

Contracted hours: 30 hours per week

Reports to: Director of Complex Needs and Community

Contract length: Permanent

Working base: One of 7 Herts Mind Network Wellbeing Centres closest to home.

We have a vacancy for a Mental Health Support Administrator to join our team.

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill‑health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real‑life difficulties and to improve their own independence, quality of life and wellbeing. Each year, we help 15,000 people experiencing mental ill health.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

About Our Complex Needs & Community Services

Hertfordshire Mind Networks (HMN) Complex Needs and Community Services have rapidly expanded. The services portfolio includes The Community Support Services, The Domestic Abuse Service, Bounce Back, Complex Needs Housing Service, Flourish (for refugees and asylum seekers), Primary Care Network Service, Peer Support, Wellbeing Services and our newest services at The Sadie Centre. The services provide one‑to‑one outreach and community‑based support for people across Hertfordshire as an alternative to statutory pathways. As an integral member of our diverse team, you will work closely with staff supporting services with administrative needs.

About You And The Role

The Mental Health Administrator will be a key member of the Complex Needs and Community services, providing effective administrative support to the team, ensuring accurate and effective policies, communication and procedures are in place.

Key Responsibilities

• Support the Complex Needs and Community teams to process referrals and make 72‑hour initial referral phone calls.
• Act as the first point of contact for HMN callers via telephone, email and in person, providing high quality service to every person.
• Perform administrative duties for the Complex Needs and Community teams, including processing mail, responding to internal/external e‑mails, word processing, entering accurate statistics, sending out reminders, conducting staff training audits, record‑keeping audits, diary management and letter writing.
• Work in line with standardised administrative systems across HMN.
• Collaborate with the Team Leader for Peer Mentoring for groups to manage admin inboxes, send out meeting place invites and coordinate Peer Mentoring services.
• Support monitoring and evaluating services.
• Check and process invoices.
• Support the team with recruitment admin and staff induction.
• Provide sickness/annual leave cover for our wellbeing centre admin teams, answering the main switchboard to answer enquiries.
• Assist the Director of Complex Needs and Community and the wider Senior Leadership Team with administrative tasks as required.
• Support the teams as appropriate with client casework.

What We Offer

• Annual leave entitlement of 25 days per year pro‑rata, rising in increments to a maximum of 29 days after 5 years employment (plus 8 days Bank Holidays).
• One additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for a blue light card.
• Health cover (after 6 months employment) including compensation payment for optical, dental, chiropody and therapy treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Friday 5th December 2025 at 5pm. Interviews will be held on a rolling basis. Please note we may close the advert early if sufficient applications are received.

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.