Retail Operations Coach

Entity: Customers & ProductsJob Family Group: Retail GroupJob Description: Role OverviewWe support the exploration and development of new business opportunities, contribute to the creation of offers, build collaboration and supplier contacts, and help deliver strategic projects. Together, we combine commercial and technical expertise to achieve BP’s growth objectives!This role covers around 50 sites across three areas: the North, Scotland East, and Scotland West. Flexibility and regular travel across these regions are required!Key AccountabilitiesWork with field leaders to provide consistent support and coaching to store managers and teams, ensuring strong retail operations across key pillars.Continuously improve ways of working by flexing between training, coaching, supporting, and leading.Use data and insights to identify priorities, opportunities, and trends, and turn them into clear actions through effective tools, reporting, and communication.Support safe, profitable, and customer‑focused operations while helping to lead change and growth.Build the capability of store managers through timely coaching, guidance, and training.Encourage a culture of willingness, learning, and continuous improvement.Ensure new processes, projects, and activities are communicated and implemented consistently across stores and the field.Collaborate with store managers, field leaders, the wider retail operations team, and partners across the business.Provide support beyond designated stores when required, including ownership of specific projects or activities.Be available to assist in emergency or critical situations.Carry out other reasonable duties as required by the business.Essential CriteriaProven track record of customer‑focused delivery and development, ideally including team leadership.Previous retail experience, preferably in a fast‑paced convenience or FMCG environment.Ability to lead, coach, motivate, and inspire others to deliver strong performance.Commercial awareness with the ability to interpret financial and performance data into clear actions.Experience in leading or supporting change initiatives.Self‑motivated and passionate about retail excellence.Communication and influencing skills across multiple levels, including field and central teams, leaders, and store colleagues.Desirable CriteriaKnowledge of the roadside retail industry.Experience leading a retail store team.Previous experience in a field support or coaching role.Travel RequirementUp to 75% travel should be expected with this roleRelocation Assistance:This role is not eligible for relocationRemote Type:This position is fully remoteSkills:Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}Legal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.