Store Team Lead — Retail & Customer Experience
Store Team Lead — Retail & Customer Experience

Store Team Lead — Retail & Customer Experience

Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic team and ensure top-notch customer service in a vibrant retail environment.
  • Company: Join a leading sports betting company with a focus on customer experience.
  • Benefits: Competitive pay, training opportunities, and a fun work atmosphere.
  • Why this job: Be part of an exciting industry and make a real difference in customer satisfaction.
  • Qualifications: Strong leadership skills and a passion for customer service; retail experience is a plus.
  • Other info: Great career growth potential in a supportive team environment.

The predicted salary is between 28800 - 43200 £ per year.

A leading retail sports betting company is seeking an Assistant Manager to support shop operations in Tees Valley. This role includes managing the shop team, ensuring high standards, and providing exceptional customer service.

The ideal candidate will be a confident team leader with excellent communication skills and a strong focus on customer satisfaction. Experience in retail management is preferred, but not essential as training will be provided.

Join us to drive the team's performance and maintain our shop's success.

Store Team Lead — Retail & Customer Experience employer: Boylesports

As a leading retail sports betting company, we pride ourselves on fostering a dynamic and inclusive work environment in Tees Valley. Our commitment to employee development is evident through comprehensive training programmes and opportunities for career advancement, ensuring that every team member can thrive. With a strong focus on teamwork and customer satisfaction, we offer a rewarding workplace where your contributions are valued and recognised.
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Contact Detail:

Boylesports Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Store Team Lead — Retail & Customer Experience

Tip Number 1

Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their success.

Tip Number 2

Practice your communication skills! As a Store Team Lead, you'll need to lead and inspire your team. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.

Tip Number 3

Be ready to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your commitment to customer satisfaction.

Tip Number 4

Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.

We think you need these skills to ace Store Team Lead — Retail & Customer Experience

Team Leadership
Customer Service
Communication Skills
Retail Management
Performance Management
Attention to Detail
Problem-Solving Skills
Training and Development
Adaptability
Sales Skills

Some tips for your application 🫡

Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading a team. We want to see how you can motivate others and drive performance, so share specific examples that showcase your leadership style.

Customer Service is Key: Since this role focuses on customer satisfaction, don’t forget to mention your approach to providing exceptional service. We love candidates who can demonstrate their commitment to putting customers first, so share any relevant experiences!

Be Confident and Clear: Your written application should reflect your communication skills. Keep it clear and concise, and don’t shy away from showing your personality. We appreciate authenticity, so let us get to know the real you through your writing!

Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and you’ll be all set!

How to prepare for a job interview at Boylesports

Know the Company Inside Out

Before your interview, make sure you research the retail sports betting company thoroughly. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.

Showcase Your Leadership Skills

As a potential Store Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can motivate others and maintain high standards in customer service.

Prepare for Customer Service Scenarios

Expect questions related to customer service situations. Think of specific instances where you went above and beyond for a customer or handled a difficult situation. This will showcase your commitment to exceptional service and your problem-solving skills.

Ask Insightful Questions

At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the shop's success.

Store Team Lead — Retail & Customer Experience
Boylesports

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