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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, career progression, and full training provided.
- Why this job: Be a key player in a vibrant team and enhance your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Great opportunity for growth in the exciting sports industry.
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Function/Department: Retail
Reporting To: Shop Manager
Location: Smallthorn
Role Purpose and Key Responsibilities:
Role Purpose: You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities:
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
Knowledge, Skills and Experience:
Essential Skills and Experience:
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
- Ability to problem solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- To promote the company brand and be results focused get your team working to a high standard together.
Desirable Skills and Experience:
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager in Stoke-on-Trent employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Stoke-on-Trent
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping in for the Shop Manager, think of examples where you've led a team or handled a tough situation. Share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've provided excellent service in the past. Think about specific instances where you went above and beyond for a customer – this will really impress them!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start.
We think you need these skills to ace Assistant Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Manager role. Highlight any leadership experience and customer service skills, as these are key to what we’re looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show us your personality and explain why you’re excited about the role. Don’t forget to mention how you can contribute to our team and shop success.
Show Off Your Communication Skills: As an Assistant Manager, clear communication is vital. In your application, demonstrate your ability to communicate effectively. This could be through examples of past experiences or how you’ve led a team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role. Familiarise yourself with the key responsibilities like managing the shop team and ensuring excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style. Think of examples where you've successfully managed a team or resolved conflicts. Highlight how you inspire others and maintain high standards, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of this role. Be ready to share specific instances where you've gone above and beyond for customers. Discuss how you would educate and guide your team to deliver outstanding service, as this aligns perfectly with the job's requirements.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the shop's culture, team dynamics, or how success is measured. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
