Who are we?
BoyleSports are Ireland\'s largest independent bookmaker. Founded in 1989 by John Boyle, the business has grown to over 370 shops in Ireland and the UK, coupled now with a comprehensive online portfolio for betting and gaming
Job Title:
Betting Shop Manager
Reporting to:
Regional Manager
Location:
Spalding
Our Managers provide, manage and sustain the front-line service to customers that will enhance the Company’s competitive position as \"The best service and standards provider in the Industry.\" We do this by sticking to our Company Values:
Make Personal Connections
- Extending the personal touch from in-store to online
- Personalisation of the product experience
- Personal, friendly attitude among colleagues and customers
- Understanding the priorities of your customers
Stay Dynamic
- A dynamic industry requires a dynamic approach to ideas.
- Support constant change, activity and progression
- Be positive in attitude & full of energy & new ideas
- Be quick to lead, quick to react, quick to respond
- Growth in industry, adaptability, growing and developing team
Be Fearless
- Monitor, anticipate and respond to competitor activity as and where necessary
- Identify business opportunities in the locality when applicable, using the involvement of the whole shop team
- Instil a fearlessness / self confidence in ourselves
- Be risk takers & key contributors
- Don\'t fear failure - just fail fast and move on
- Be confident in what we have achieved & what we will achieve
Strive for Excellence
- Strive for excellence in all we do
- Look to do the basics brilliantly
- Create a positive work environment
- Develop and assess staff to maximise their potential
- Assure that \"It will do\" is not good enough
Who are you?
- Excellent communicator - solving complex issues and communicating these in simple terms to both staff and customers alike.
- Quick Thinking – Fast to respond in an ever-changing environment, bringing new ideas and methods forward
- Natural leader – who encourages and open and positive work environment, whilst inspiring and motivating teams to \"Strive for Excellence\"
- Ambitious - desire to upskill and progress within the company
- Confident – Ability to confidently lead a team and inspire others
Minimum Requirements
- Minimum 3 years Retail Manager/Assistant Manager/Supervisor experience
- Betting Industry Experience Essential
- Flexibility to work in a multi-site environment, in a business which spans 7 days and trades from 7.00am to 10:00pm daily. (Hours vary from store to store)
StudySmarter Expert Advice🤫
We think this is how you could land Betting Shop Manager - Spalding
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Boylesports, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Boylesports!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Boylesports, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Boylesports and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Boylesports that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Boylesports
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
