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- Tasks: Lead the Player Safety team to ensure responsible gambling practices.
- Company: Join BoyleSports, a leader in providing secure gambling environments.
- Benefits: Enjoy remote work options and a supportive team culture.
- Why this job: Make a real impact on customer safety while developing your career.
- Qualifications: 2+ years in safer gambling or customer due diligence required.
- Other info: Be part of a dynamic team focused on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Reports to: Head of Operational Compliance
Location: Remote / Hybrid
Role Purpose and Key Responsibilities:
We are committed to providing a secure and responsible gambling environment for our valued customers while meeting all Social Responsibility regulatory requirements. As the Safer Gambling Manager for BoyleSports, you will play a pivotal role in ensuring the safety and well-being of our customers. Reporting directly to the Head of Operational Compliance, you will lead and manage the Player Safety team, equipping your team with the necessary tools and support to manage customer accounts responsibly. Your focus will encompass the proactive identification of at-risk customers in our digital and retail environments, through data analysis and the seamless implementation of automated tools and processes. The Safer Gambling Manager is required to execute and drive the performance of the BoyleSports Safer Gambling programme and support our objective to protect vulnerable individuals from experiencing gambling-related harm.
Key Responsibilities:
- Reporting and monitoring Safer Gambling processes and procedures, and ensuring there is a robust auditable process
- Working with key stakeholders to assess the effectiveness of the Safer Gambling policies, processes and interactions
- Performance management of Senior/SG Officers to maintain and improve standards
- Working closely with Senior SG Officers and SG Officers to ensure staffing levels, processes, regulatory requirements, and excellent customer service is being delivered
- Monitor operational activities (volumes, key performance indicators/metrics, performance plans, trends, etc…)
- Audit and amend manuals and existing procedures, related to Responsible/Safer Gambling and compliance in all regulated markets, ensuring they are in line with current regulations
- Be the focal point for all internal escalations relating to Safer Gambling compliance matters
- Identifying key areas of training needs and overseeing Safer Gambling training content
- Lead by example and support the development of your team. Identify areas of improvement and celebrate their successes
- Build solid working relationships to ensure the approach to responsible gambling is aligned
- Develop and manage an effective roster to maintain player safety 24/7 across all regions whether through in person or automated services
- Liaise with key internal stakeholders such as Strategic Core Compliance, Retail Ops, CDD, Customer Service, AML and Fraud and Finance to ensure that Safer Gambling risks are managed effectively
- Perform in-depth customer risk assessments and due diligence reviews, identifying different types of risk, possible markers of harm and ensure appropriate mitigating actions
- Support the Head of Operational Compliance through regular analyses of data trends to ensure the appropriate journeys are in place
- Continuously streamline processes, leveraging available technology
- Deliver training and guidance on regulatory, research and safer gambling issues across the BoyleSports group
- Work with Strategic Core Compliance to ensure content within the training programmes you deliver are up to date and in line with updated regulatory changes
- Manage Safer Gambling/Player Safety Policies, Processes and Procedures
- Implement strategies and operational activities to ensure that players are protected, and their activity is both enjoyable and affordable
- Maintain an expert knowledge of responsible gambling regulation, research, and best practice across multiple jurisdictions
- Manage complaints and associated resolution and reporting procedures within SLAs
- Support the requirements to enhance and mature our operational processes
- Act as a subject matter expert within BoyleSports, supporting all departments to ensure enhanced compliance
- Provide leadership and foster a culture of continuous improvement within the team
- Communicating regular updates to senior personnel on Safer Gambling matters
- Always uphold BoyleSports values
- Work with professional boundaries, maintaining safety
- Ensure all licence requirements are maintained and not in breach of their requirements
Specialist Skills and Experience Required:
- 2+ years’ experience in the field of safer gambling, and/or customer due diligence
- Evidence dealing with Gambling Licensing, Data Security Compliance, and Regulatory authorities
- Ability to apply policy directives effectively in practice
- Demonstrable knowledge of the Gambling Commission’s licensing regime
- Awareness and understanding of the latest research, innovation, technology, and methodologies in the field of Safer Gambling
- Excellent written and verbal communication skills
- Strong attention to detail and ability to concisely summarise risk
- Ability to engage with and influence multiple work streams within the business
- Strong triage and decision-making skills, with ability to manage a high volume of tasks
- Ability to prepare key policies and procedures associated with the gambling regulation requirements
- Ability to work alone and make judgements without being influenced
- Experience in leading, coaching and developing a team
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: General Business and Management
Industries: Gambling Facilities and Casinos
Safer Gambling Manager employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safer Gambling Manager
✨Tip Number 1
Familiarise yourself with the latest regulations and best practices in safer gambling. This knowledge will not only help you during interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Network with professionals in the gambling compliance field. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to manage risk and ensure compliance. Highlighting your achievements in these areas can set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest technology and tools used in safer gambling. Being knowledgeable about innovative solutions can show your proactive approach and readiness to implement effective strategies in the role.
We think you need these skills to ace Safer Gambling Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in safer gambling and compliance. Use specific examples that demonstrate your ability to manage customer safety and regulatory requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for responsible gambling and outline how your skills align with the key responsibilities of the Safer Gambling Manager role. Mention any relevant achievements that showcase your expertise.
Highlight Relevant Skills: Emphasise your strong communication skills, attention to detail, and ability to influence multiple work streams. These are crucial for the role and should be evident in both your CV and cover letter.
Showcase Leadership Experience: If you have experience leading teams or managing projects, make sure to include this in your application. Highlight how you've developed team members and improved processes in previous roles.
How to prepare for a job interview at Boylesports
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Safer Gambling Manager role entails. Familiarise yourself with BoyleSports' Safer Gambling programme and be prepared to discuss how your experience aligns with their objectives.
✨Showcase Your Regulatory Knowledge
Given the importance of compliance in this role, be ready to demonstrate your understanding of gambling regulations and licensing. Highlight any relevant experience you have with regulatory authorities and how you've applied these policies in practice.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills and ability to handle at-risk customers. Prepare examples from your past experiences where you successfully identified risks and implemented effective solutions.
✨Emphasise Team Leadership Skills
As a Safer Gambling Manager, you'll be leading a team. Be prepared to discuss your leadership style, how you've developed teams in the past, and how you plan to foster a culture of continuous improvement within BoyleSports.
