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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, training provided, and opportunities for career progression.
- Why this job: Be a key player in a fun, fast-paced setting while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Full training provided; perfect for those looking to grow in the retail industry.
The predicted salary is between 30000 - 42000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and driving your team to keep and maintain shop presentation standards.
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused to get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Retford employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Retford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This way, you can show how you fit in and share ideas that align with their goals.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've led a team or solved problems. Be ready to share these stories during your interview to demonstrate your ability to inspire and guide others.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've provided excellent service in the past. Remember, this role is all about delivering outstanding experiences for customers, so let that shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Manager - Retford
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Be Customer-Focused: Since customer service is key for this role, share examples of how you've provided excellent service in the past. We love candidates who can demonstrate their passion for helping customers and creating a great experience.
Tailor Your Application: Take the time to customise your CV and cover letter for this specific role. Mention the skills and experiences that align with the job description, so we can see why you're the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role and its responsibilities. Familiarise yourself with the key tasks like managing the shop team, cash management, and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Think about times when you inspired others or improved team performance, as these stories will demonstrate your capability to lead effectively.
✨Prepare for Customer Service Scenarios
Customer service is a big part of this job, so expect questions about how you would handle various customer situations. Prepare some examples of how you've dealt with difficult customers or provided exceptional service in the past. This will highlight your customer-focused mindset and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the company and the role. Ask about the team dynamics, opportunities for growth, or how they measure success in the shop. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
