At a Glance
- Tasks: Assist customers, manage bets, and maintain shop standards daily.
- Company: Join BoyleSports, a leading retail betting company with a focus on customer service.
- Benefits: Enjoy flexible hours, life assurance, bonuses, and career progression opportunities.
- Other info: Opportunities for advancement into management or other departments within the company.
- Why this job: Perfect for people lovers eager to grow in a dynamic environment with a passion for sports.
- Qualifications: Must be 18+, detail-oriented, adaptable, and possess strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
A Retail Team Member with BoyleSports is the first point of contact for our customers in-store. The day-to-day role involves assisting the Shop Manager and team with the running of the branch. You will prepare the shop for the day ahead, ensuring the store is clean and tidy, stocking coupons, slips, and pens. You will ensure high standards are maintained throughout the day while taking and paying out bets and delivering excellent customer service. You will be given the tools to expand your knowledge base on all things sports and betting-related.
You need to be a people person with enthusiasm and drive to progress to the Manager level and beyond.
Key Responsibilities:- Assist the Manager with the day-to-day running of the business.
- Accept bets as per procedure and in a timely manner.
- Accurately process bets through the EPOS System.
- Ensure that all procedures are followed.
- Manage cash effectively.
- Maintain high shop standards.
- Adhere to Social Responsibility duties.
- Must be over the age of 18.
- A drive for creating customer relationships.
- A strong eye for detail.
- Be adaptable and have the ability to react quickly.
- Be flexible as our business operates 7 days a week.
- Strong communication skills.
In BoyleSports, we take pride in our staff and want to encourage their professional development. We offer two routes to progression:
- The traditional route to management, with on-the-job training supported by our training and development team.
- Opportunities to become product experts, with experience and knowledge gained in our retail branches being invaluable across our business.
Many of our Retail colleagues have progressed to roles within our Trading, Marketing, HR, IT Departments, and more, in our Dundalk HQ or our Gibraltar and Manila offices.
Staff Benefits:- Flexible work patterns, ideal for those looking for part-time or full-time employment.
- Life Assurance Scheme
- Pension contribution matched to 4%
- Staff competitions
- Savings scheme
- Staff bonuses and incentives
- Employee Assistance Program
- Refer a Friend Scheme
- Wedding and Baby Gifts
- Many opportunities for career progression
BoyleSports is an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Retail Team Member - Ashington employer: Boylesports
BoyleSports is an exceptional employer located in Ashington, offering a vibrant work culture that prioritises employee development and customer engagement. With flexible work patterns and a commitment to career progression, team members can thrive in a supportive environment while enjoying benefits such as life assurance, pension contributions, and various staff incentives. Join us to be part of a dynamic team where your enthusiasm and drive can lead to exciting opportunities within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Member - Ashington
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Boylesports, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Boylesports!
We think you need these skills to ace Retail Team Member - Ashington
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Boylesports, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Boylesports and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Boylesports that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Boylesports
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
