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- Tasks: Lead and manage retail betting shops, driving revenue and ensuring exceptional customer experiences.
- Company: Dynamic retail betting company focused on growth and compliance.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Why this job: Make a real impact in a fast-paced industry while developing your leadership skills.
- Qualifications: Experience in multi-site management and strong leadership abilities required.
- Other info: Opportunity for travel and collaboration with cross-functional teams.
The predicted salary is between 40000 - 50000 £ per year.
The Regional Manager will be responsible for leading and managing the daily operational performance of our retail betting shops across a specific allocated region. Key focus will be on driving revenue growth, ensuring regulatory compliance, and delivering exceptional customer experience whilst leading and motivating a team of shop managers and retail colleagues. You will provide a direct link between your region and Senior Management supporting the achievement of core business objectives.
Key Responsibilities
- Effectively manage a portfolio of retail betting shops within your region to deliver on financial targets and key metrics on operational excellence and customer experience targets.
- Mentor, coach and support the development of Shop Managers to reach a high performance and lead their teams effectively.
- Oversee and monitor the use of Shopworks and accuracy of rotas to ensure optimum hours targets are met.
- Deal with escalated customer queries efficiently to reach a satisfactory resolution.
- Engage shops teams on regional strategies to maximize profitability, manage costs and drive effective implementation of promotions and new product offerings.
- Ensure full regulatory compliance with Gambling Commission regulations, Licensing Objectives and Company policies.
- Oversee the delivery of safe and responsible gambling practices in all retail locations.
- Analyse key performance data (KPIs) to make informed decisions on areas of improvement.
- Manage recruitment, onboarding, and succession planning within the region.
- Work closely with central cross‑functional teams (e.g. Compliance, Marketing, People, Risk) to embed ways of working and deliver operational efficiency.
- Adhere to all relevant Company Policies and Procedures and be confident to deal with poor performance and take the appropriate action.
Essential Skills & Experience
- Previous multi‑site management experience ideally within betting, gaming, retail or hospitality sectors.
- Strong leadership and people management skills with a track record of developing high‑performing teams.
- Excellent understanding of regulatory compliance and safer gambling responsibilities.
- Commercial acumen with experience of managing budgets, financials, and ability to analyse reports on business performance metrics.
- Excellent communication and stakeholder management skills.
- Full clean driving license and flexibility as frequent travel will be required.
Regional Manager (Retail) employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager (Retail)
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and betting sectors. Attend industry events or local meet-ups to get your name out there. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Regional Manager role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've developed high-performing teams or tackled challenges in previous roles. This will demonstrate your capability to lead and motivate shop managers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Regional Manager (Retail)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Manager role. Highlight your multi-site management experience and any relevant achievements in driving revenue growth or improving customer experience. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the retail betting industry and how you can lead our teams to success. Be sure to mention your understanding of regulatory compliance and safer gambling practices.
Showcase Leadership Skills: In both your CV and cover letter, showcase your leadership and people management skills. Share examples of how you've mentored and developed high-performing teams in the past. We love to see candidates who can inspire and motivate others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Boylesports
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the retail betting industry. Be ready to discuss how you've driven revenue growth in previous roles and how you can apply that experience to manage a portfolio of shops effectively.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and mentoring skills. Think about specific instances where you’ve developed high-performing teams or resolved conflicts, as this will demonstrate your ability to motivate and support shop managers.
✨Understand Regulatory Compliance
Brush up on the Gambling Commission regulations and company policies. Be prepared to discuss how you’ve ensured compliance in past roles and how you would implement safe and responsible gambling practices across your region.
✨Engage with the Company Culture
Research the company’s values and culture. During the interview, express how your personal values align with theirs and how you plan to engage your teams with regional strategies to maximise profitability and enhance customer experience.