Operations Manager UK (Retail Betting & Gaming)

Operations Manager UK (Retail Betting & Gaming)

Join to apply for the Operations Manager UK (Retail Betting & Gaming) role at BoyleSports

About BoyleSports

BoyleSports is the largest and most successful independently owned bookmaker on the island of Ireland. Founded in 1982, it has grown to over 370 shops across Ireland and the UK, with a comprehensive online betting and gaming platform.

Headquartered near Dundalk, Ireland, BoyleSports employs over 2,750 staff worldwide, with offices in Ireland, Gibraltar, and the Philippines. It is a significant player in the global betting and gaming industry.

Job Title: Operations Manager UK (Retail Betting & Gaming)

Reports to: Head of Retail Operations UK

Location: UK (Nationwide)

Role Purpose

As we expand our presence in the UK, we seek a strategic Operations Manager to oversee daily operations across our retail betting and gaming outlets. The role involves driving performance, ensuring compliance, and enhancing customer experience, with a focus on managing FOBTs and SSBTs for profitability and engagement.

Key Responsibilities

Operational Management

• Oversee daily retail shop operations, maintaining standards for service, product, and cleanliness.
• Implement operational policies to improve efficiency and compliance.
• Manage staff performance, stock, and cash processes.
• Resolve operational issues promptly to minimize disruptions.

FOBT and SSBT Performance

• Manage deployment and maintenance of FOBTs and SSBTs, optimizing performance.
• Analyze data to improve terminal profitability and customer engagement.
• Develop strategies to increase usage responsibly.
• Coordinate with suppliers and technical teams for hardware/software issues.
• Create training programs for staff support.

Sales and Revenue Growth

• Develop strategies to attract and retain customers, increasing spend.
• Monitor KPIs, adjust strategies to meet targets.
• Collaborate with marketing on promotions and campaigns.

Compliance and Risk Management

• Ensure adherence to Gambling Commission regulations, including age verification, AML, and responsible gambling.
• Manage audits and compliance checks.
• Conduct risk assessments, implement safeguarding measures.

Leadership and Development

• Lead and motivate regional and machine managers.
• Provide performance reviews, training, and development.
• Promote a culture of accountability and excellence.

Customer Experience

• Maintain high service standards across locations.
• Engage with customers for feedback and improvements.
• Handle escalated issues professionally.
• Collaborate with People department for team effectiveness.

Candidate Profile

• Extensive experience in operations management, preferably in betting or retail sectors.
• Strong knowledge of FOBT and SSBT management and UK gambling regulations.
• Proven leadership skills, with the ability to motivate teams.
• Data-driven decision-making skills.
• Creative problem-solving abilities.
• Excellent stakeholder management and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Understanding of customer behaviors and market trends.
• Experience managing multi-site retail operations.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: General Business and Sales
• Industry: Gambling Facilities and Casinos

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