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- Tasks: Deliver exceptional customer service and assist in shop operations.
- Company: Join BoyleSports, a leading name in the retail betting industry.
- Benefits: Flexible hours, full training provided, and opportunities for career progression.
- Why this job: Be part of a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: Customer service skills and a passion for sports are a plus.
- Other info: No prior experience needed; we value enthusiasm and a willingness to learn.
The predicted salary is between 20000 - 30000 £ per year.
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
Knowledge, Skills and Experience
- Customer service focused
- Operate with trust and integrity
- Flexibility as business operates 7 days a week
- Be adaptable to shop environment
- Great attention to detail and strong numeracy skills
- An enthusiastic people person who can work on own initiative and as part of a team
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Be organised, reliable and dependable
- A proven good cash handing approach
Desirable Skills and Experience
- Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Customer Service Assistant - Crossmaglen in Newry employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Crossmaglen in Newry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BoyleSports. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to work under pressure, as these are key for the Customer Service Assistant role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Service Assistant - Crossmaglen in Newry
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create a great experience for customers, so share specific examples that showcase your friendly and helpful approach.
Tailor Your Application: Take a moment to tailor your application to the role. Use keywords from the job description, like 'team environment' and 'cash management', to show us you understand what we're looking for. This will help your application stand out!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share why you're passionate about working in retail and how you connect with customers. We’re looking for enthusiastic people who can build rapport!
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll get your application directly. Plus, it shows you’re serious about joining our team at BoyleSports!
How to prepare for a job interview at Boylesports
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they operate in the retail environment. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your ability to deliver the outstanding customer experience they’re after.
✨Practice Common Interview Questions
Anticipate questions related to handling cash, managing shop operations, and working under pressure. Practising your responses will help you feel more confident during the interview. Don’t forget to prepare questions to ask them too; it shows you’re engaged and keen to learn more about the role.
✨Dress the Part and Be Punctual
Make sure you dress appropriately for the interview, reflecting the company’s culture. Arriving on time is crucial as it demonstrates your reliability and respect for their time. A good first impression can set the tone for the rest of the interview!
