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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, training opportunities, and career progression.
- Why this job: Be a key player in a vibrant team and enhance your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Full training provided; perfect for those looking to grow in retail.
The predicted salary is between 30000 - 42000 £ per year.
Role Profile
Function/Department: Retail
Reporting To: Shop Manager
Location: Motherwell
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Motherwell employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Motherwell
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping in for the Shop Manager, think of examples where you've successfully led a team or handled a tough situation. Share these stories during your chat to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've gone above and beyond for customers in the past. This role is all about delivering an outstanding experience, so let them know you’re up for the challenge!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Assistant Manager - Motherwell
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you've inspired others and managed operations, especially in a retail setting. Share specific examples that demonstrate your ability to lead from the front!
Communicate Clearly: Since communication is key in this role, use your application to showcase your communication skills. Be clear and concise in your writing, and don’t hesitate to share how you’ve effectively guided your team or improved customer interactions in the past.
Emphasise Customer Service: We’re all about delivering excellent customer service, so make sure to include any relevant experiences where you’ve gone above and beyond for customers. Whether it’s resolving issues or creating a welcoming environment, let us know how you’ve made a difference!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the key tasks like managing the shop team, cash management, and delivering excellent customer service. This will help you demonstrate your knowledge and show that you're ready to step up in the absence of the Shop Manager.
✨Showcase Your Leadership Skills
Since this role requires you to lead the team, be prepared to discuss your leadership style. Think of examples where you've successfully guided a team or resolved conflicts. Highlight how you inspire others and maintain high standards, as this will resonate well with the interviewers.
✨Prepare for Customer Service Scenarios
Customer service is a big part of this role, so expect questions about handling difficult customers or improving service standards. Prepare specific examples from your past experiences where you provided outstanding service or trained others to do so. This will show your commitment to creating a positive customer experience.
✨Demonstrate Your Passion for the Industry
Having a keen interest in the sporting industry can set you apart. Be ready to discuss your favourite sports or events and how they relate to the role. Showing enthusiasm for the industry will not only make you more relatable but also highlight your potential as a brand ambassador.