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- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment in Middlesbrough with a focus on teamwork.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Why this job: Be a key player in a fast-paced setting while making a real impact.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Full training provided; perfect for those eager to learn and grow.
The predicted salary is between 24000 - 36000 £ per year.
Role Purpose and Key Responsibilities:
Role Purpose: You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities:
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
Knowledge, Skills and Experience:
Essential Skills and Experience:
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
- Ability to problem solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- To promote the company brand and be results focused to get your team working to a high standard together.
Desirable Skills and Experience:
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Middlesbrough employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Middlesbrough
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully led a team or improved a process. Be ready to share these stories during your interview to demonstrate your ability to inspire and guide others.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've handled difficult situations with customers in the past. Highlight your problem-solving abilities and how you can ensure an outstanding experience for every customer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. We can't wait to see your application!
We think you need these skills to ace Assistant Manager - Middlesbrough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Manager role. Highlight any previous retail or team leadership experience, and don’t forget to mention your customer service skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show us your personality and explain why you’re the perfect fit for our team. Mention specific examples of how you've led a team or improved customer service in the past.
Show Your Passion for Sports: Since we’re in the sporting industry, let your enthusiasm for sports come through in your application. Share any relevant experiences or interests that connect you to the world of sports and betting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other exciting opportunities we have!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role and its responsibilities. Familiarise yourself with the key tasks like managing the shop team, cash management, and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Think about times when you inspired others or improved team performance, as these stories will demonstrate your capability to lead effectively.
✨Prepare for Customer Service Scenarios
Customer service is a big part of this job, so expect questions about how you would handle various customer situations. Prepare some examples of how you've dealt with difficult customers or provided exceptional service in the past. This will highlight your ability to maintain high standards and ensure a great experience for customers.
✨Be Ready to Discuss Improvements
The job requires you to encourage your team to share ideas for improvement. Think about how you can contribute to the shop's success and be ready to discuss any innovative ideas you might have. This shows that you're proactive and willing to take initiative, which is exactly what they’re looking for.
