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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment with a focus on sports and betting.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for growth.
- Why this job: Be a key player in a fun, fast-paced setting while developing leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Full training provided; perfect for those looking to kickstart their career.
The predicted salary is between 13 - 16 £ per hour.
Role Profile
Function/Department: Retail
Reporting To: Shop Manager
Location: Morley
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and the shop team, including: opening and closing the shop; managing and guiding the shop team; cash management procedures; managing and utilizing the company Time and Attendance system whilst ensuring adherence from the shop team.
- Leading by example and drive your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in-shop transactions through the EPOS System in timely manner.
- Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
- Ability to problem solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- A keen interest in sporting industry/events and building rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- To promote the company brand and be results focused, get your team working to a high standard together.
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training is provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Morley - Part Time in Leeds employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Morley - Part Time in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This way, you can show how you fit in and what you can bring to the team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've led a team or handled a tough situation. Being able to share these stories will show that you're ready to step up when the Shop Manager is away.
✨Tip Number 3
Be prepared to chat about customer service! Since this role is all about providing an outstanding experience, have some ideas ready on how you would handle different customer scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant Manager - Morley - Part Time in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous retail or management experience, especially if it involves leading a team or providing excellent customer service.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the role and the company. Mention specific examples of how you've led teams or improved customer experiences in the past.
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your application is well-written and free of errors. Use a friendly tone that reflects your personality, but keep it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of the shop, including cash management and customer service expectations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Since you'll be leading the team in the absence of the Shop Manager, be prepared to discuss your leadership style. Share examples of how you've successfully managed a team or resolved conflicts in the past. Highlight your ability to inspire and motivate others, as this is crucial for the position.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so come ready to talk about your experience in providing outstanding service. Think of specific instances where you went above and beyond for a customer or improved the customer experience. This will show that you understand the importance of customer satisfaction.
✨Be Ready to Discuss Improvements
The job requires you to encourage your team to share ideas for improvement. Prepare some suggestions on how the shop could enhance its operations or customer service. This shows that you're proactive and willing to contribute positively to the team's success.