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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and ensure excellent customer service.
- Company: Join a dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Why this job: Be a key player in a fun, fast-paced setting while developing leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Full training provided; no prior experience in betting required.
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Function/Department: Retail
Reporting To: Shop Manager
Location: Morley
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day‑to‑day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
Assistant Manager - Morley in Leeds employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Morley in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping in for the Shop Manager, think of examples where you've led a team or solved problems. Share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've provided excellent service in the past. Think about specific situations where you went above and beyond for a customer – this will really impress them!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Manager - Morley in Leeds
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Be Customer-Focused: Since delivering excellent customer service is key for us, share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of a great customer experience.
Communicate Clearly: Your written application should reflect your communication skills. Use clear and concise language, and don’t hesitate to express your ideas on how to improve shop operations. We love innovative thinkers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role and its responsibilities. Familiarise yourself with the key tasks like managing the shop team, cash management, and delivering excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed or inspired others in previous positions. Think about specific situations where you’ve had to lead from the front, solve problems, or improve team performance. This will highlight your ability to take charge when the Shop Manager is absent.
✨Emphasise Customer Service Experience
Customer service is key in this role, so come ready to discuss your experience in providing outstanding service. Share stories that illustrate your ability to build rapport with customers and handle challenging situations. This will show that you understand the importance of customer satisfaction in a retail environment.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
