Safer Gambling Officer in Gibraltar

Function/Department: Compliance operations

Reporting To: Senior Safer Gambling Officers

Location: Dundalk HQ, Ireland remote, UK remote, Gibraltar Hybrid (No relocation available, you must be based in any of the above locations prior to applying)

Start date: January 2027

Role Purpose: Due to continued growth, we are excited to bring these new positions to the market! Support the Safer Gambling team by ensuring that our customer base is managed in line with regulatory requirements, with the aim of ensuring the safety of the business and its products from both financial and legal risks. Reporting directly to the Senior Safer Gambling Officers, the successful candidate will be working closely with them to ensure consistency and high quality in work processes. Working closely alongside the AML team, CDD Team, Customer Service department and other relevant stakeholders using a variety of different tools and processes to assess Safer Gambling risks.

Key Responsibilities:

• You will conduct a series of processes and procedures required to meet our regulatory Anti-Money Laundering and Safer Gambling obligations for both digital and Retail customers.
• Monitor player activity to identify if behaviours are indicative of potential gambling related harm and taking the necessary actions based on the risk presented by the customer.
• You will interact with our customers through a variety of channels to ensure that their activity remains affordable and they are not at risk of harm, tailoring the interactions based on the level of potential harm exhibited.
• Monitoring customers spend against their known income and/or documents where available to assess customer affordability.
• Support the maintenance and review of relevant logs/reporting to ensure meaningful record keeping is available for future review.
• Support the development of safer gambling risk-based policies, procedures and processes.
• You will be required to manage and build effective relationships with stakeholders across the business, preparing reports as required by the business.
• Support the delivery of required education & training for staff.
• Responsible for updating and maintaining departmental Safer Gambling processes and documents.
• You will act as the first point of contact for staff and external authorities on Safer Gambling related matters, with responsibility for receiving, investigating and determining the appropriate course of action where required.
• Assistance in general compliance enquiries of a safer gambling nature.
• Perform ad-hoc tasks and reports.
• Working closely with the Senior Safer Gambling Officers on a daily basis to achieve goals, share best practices and implement new processes.

NOTE: The role requires evening, weekend and bank holiday work.

Qualifications and Educational Requirements:

• Experience in using Microsoft Office products (e.g. Outlook, Word, Excel, Powerpoint).

Specialist Skills and Experience Required:

• Keen interest in and aptitude for safer gambling, risk assessment, due diligence and customer interaction.
• Ability to accurately identify and analyse different types of risk and escalate them when necessary in a clear and timely manner.
• Capable of managing a diverse workload and triaging numerous tasks. Ensuring incoming queries are dealt with accurately and in a timely manner.
• Enjoy working in a fast paced environment delivering to tight deadlines and able to handle pressure.
• Attention to detail and an eye for accuracy.
• Strong problem-solving and decision-making skills.
• Flexible, resilient and reactive to change.
• Excellent communication and writing skills.
• Confidence to carry out telephone interactions at times handling sensitive contacts where empathy and a non-judgmental approach is essential.
• Strong administrative skills and diligent approach to casework.
• Previous experience in Safer Gambling or Due Diligence roles preferred.
• Knowledge and experience of Gambling Commission regulations is preferred.
• Ability to work independently or as part of a team.
• Strong interpersonal skills and ability to build rapport with customers and internal stakeholders.

Company: BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family-owned firm has grown to become Ireland’s largest and most successful independently-owned bookmaker and has over 390 shops across Ireland and the UK. Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar. BOYLE Sports offers a world class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action. Its mission is boosted by a rich sponsorship portfolio – the company is a proud principal sponsor of West Ham United Football Club, Official betting partner of Leeds United Football Club and it stays at the heart of the action all year round by backing some of sport’s most prestigious events, including the Irish Grand National, the Irish Greyhound Derby and the World Grand Prix of Darts.