At a Glance
- Tasks: Deliver exceptional customer service and assist in running the shop smoothly.
- Company: Join a leading retail brand with a focus on teamwork and customer satisfaction.
- Benefits: Flexible hours, training opportunities, and a chance to grow within the company.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Be part of an exciting environment where you can make a real difference every day.
- Qualifications: Customer service skills and a passion for sports are essential.
The predicted salary is between 20000 - 25000 £ per year.
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
- You will have the opportunity to manage on occasion which will lead to further development opportunities.
- Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
- Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
- Keeping and maintaining shop presentation standards to a high quality throughout your working day.
- Ensure that all procedures (safety, compliance and shop operations) are always followed.
- Passionate about working within a team environment.
- Adhere to Social Responsibility duties.
- To introduce customers to our many in shop and online offerings/products.
Knowledge, Skills and Experience
Essential Skills and Experience
- Customer service focused
- Operate with trust and integrity
- Flexibility as business operates 7 days a week
- Be adaptable to shop environment
- Great attention to detail and strong numeracy skills
- An enthusiastic people person who can work on own initiative and as part of a team
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Be organised, reliable and dependable
- A proven good cash handling approach
Desirable Skills and Experience
- Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Customer Service Assistant - Dungannon employer: Boylesports
As an Assistant Manager in Ashton Under Lyne, you will thrive in a dynamic retail environment that prioritises teamwork and customer satisfaction. Our company fosters a supportive work culture where your leadership skills can shine, offering opportunities for personal and professional growth while ensuring you are equipped with the necessary training to excel in the sporting industry. Join us to be part of a team that values innovation, integrity, and a commitment to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Dungannon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BoyleSports. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and your ability to work under pressure, as these are key for the Customer Service Assistant role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Service Assistant - Dungannon
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your friendly and helpful approach.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the role of Customer Service Assistant. Mention how your skills align with our key responsibilities and why you’re excited about working with us in Dungannon.
Be Yourself:We love authenticity! Let your personality shine through in your application. Share your passion for the sporting industry and how you connect with customers. This will help us see if you’d be a great fit for our team.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Boylesports
✨Know the Company
Before your interview, take some time to research BoyleSports. Understand their values, mission, and what sets them apart in the retail betting industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to provide an outstanding customer experience is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your friendly approach and how you handle challenging situations with grace.
✨Demonstrate Team Spirit
This role requires working closely with the Shop Manager and team. Be ready to discuss how you’ve successfully collaborated with others in previous jobs. Share specific instances where you contributed to a positive team environment or helped resolve conflicts.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of situations where you had to think on your feet, especially in a fast-paced retail environment. Practising these scenarios can help you articulate your thought process clearly during the interview.
