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For Companies At a Glance
- Tasks: Assist in running the shop and provide top-notch customer service.
- Company: Join BoyleSports, a leading name in the retail betting industry.
- Benefits: Enjoy flexible hours, training opportunities, and a vibrant team culture.
- Other info: No prior experience needed; full training provided!
- Why this job: Perfect for those who love sports and want to grow in a dynamic environment.
- Qualifications: Customer-focused, adaptable, and keen on building relationships.
The predicted salary is between 20000 - 28000 £ per year.
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
Knowledge, Skills and Experience
Essential Skills and Experience
- Customer service focused
- Operate with trust and integrity
- Flexibility as business operates 7 days a week
- Be adaptable to shop environment
- Great attention to detail and strong numeracy skills
- An enthusiastic people person who can work on own initiative and as part of a team
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Be organised, reliable and dependable
- A proven good cash handing approach
Desirable Skills and Experience
- Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Customer Service Assistant - Omagh Retail · Omagh (28 John St) employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Omagh Retail · Omagh (28 John St)
✨Tip Number 1
Familiarise yourself with the retail environment and customer service best practices. Understanding how to create a welcoming atmosphere and handle customer queries will set you apart during the interview.
✨Tip Number 2
Show your enthusiasm for the sporting industry. Being able to discuss your favourite sports or events can help you connect with the team and demonstrate your passion for the role.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of examples from past experiences where you've successfully handled difficult situations or improved processes, as this is crucial in a fast-paced retail setting.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability. Since the shop operates seven days a week, highlighting your willingness to work varied hours can make you a more attractive candidate.
We think you need these skills to ace Customer Service Assistant - Omagh Retail · Omagh (28 John St)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Customer Service Assistant. Emphasise your ability to work in a fast-paced environment and any experience you have in retail or similar settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to maintaining high standards in the shop.
Highlight Relevant Skills: In your application, focus on essential skills such as communication, problem-solving, and cash handling. Provide examples of how you've demonstrated these skills in previous roles or experiences.
Show Your Passion: Express your interest in the sporting industry and your eagerness to learn more about betting and retail operations. This will help you stand out as a candidate who is not only qualified but also genuinely excited about the opportunity.
How to prepare for a job interview at Boylesports
✨Show Your Customer Service Skills
Since the role is all about providing an outstanding customer experience, be prepared to share examples of how you've delivered excellent service in the past. Think of specific situations where you went above and beyond for a customer.
✨Demonstrate Teamwork
This position requires working closely with the Shop Manager and team. Highlight your ability to work well in a team environment by discussing previous experiences where collaboration led to success.
✨Be Ready for Fast-Paced Scenarios
The retail environment can be hectic, especially during busy times. Prepare to discuss how you handle pressure and maintain a calm demeanour while ensuring tasks are completed efficiently.
✨Express Your Passion for Sports
As the role involves engaging with customers in the sporting industry, showing your enthusiasm for sports can set you apart. Share your interests and any relevant experiences that demonstrate your knowledge and passion.