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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist in running the shop smoothly.
- Company: Join a dynamic team at BoyleSports, a leading name in the betting industry.
- Benefits: Flexible hours, full training provided, and opportunities for career progression.
- Why this job: Be part of an exciting environment where you can grow and make a difference.
- Qualifications: Customer service skills and a passion for sports are essential.
- Other info: No prior experience needed; we provide all the training you need!
The predicted salary is between 24000 - 36000 £ per year.
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
- You will have the opportunity to manage on occasion which will lead to further development opportunities.
- Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
- Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
- Keeping and maintaining shop presentation standards to a high quality throughout your working day.
- Ensure that all procedures (safety, compliance and shop operations) are always followed.
- Passionate about working within a team environment.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
- Customer service focused
- Operate with trust and integrity
- Flexibility as business operates 7 days a week
- Be adaptable to shop environment
- Great attention to detail and strong numeracy skills
- An enthusiastic people person who can work on own initiative and as part of a team
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Be organised, reliable and dependable
- A proven good cash handing approach
Desirable Skills and Experience
- Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
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Customer Service Assistant - Middleton employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Middleton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BoyleSports. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their customer service journey.
✨Tip Number 2
Practice your people skills! Since this role is all about providing an outstanding customer experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Show off your adaptability! The job requires flexibility and the ability to work under pressure. Think of times when you've had to think on your feet or adapt to changing situations, and be prepared to discuss how you handled those moments.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace Customer Service Assistant - Middleton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your friendly and helpful approach.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how they fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Boylesports
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding BoyleSports' approach to customer service and their commitment to providing an outstanding experience will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help a customer or resolved a difficult issue. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling pressure, and cash management. Practising your responses will help you feel more confident during the interview. Remember to highlight your adaptability and enthusiasm for working in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
