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- Tasks: Deliver exceptional customer service and assist in running the shop smoothly.
- Company: Join a leading retail brand with a focus on teamwork and customer satisfaction.
- Benefits: Flexible hours, training opportunities, and a chance to grow within the company.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Be part of an exciting environment where you can make a real difference every day.
- Qualifications: Customer service skills and a passion for sports are essential.
The predicted salary is between 20000 - 25000 £ per year.
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
Knowledge, Skills and Experience
Essential Skills and Experience
- Customer service focused
- Operate with trust and integrity
- Flexibility as business operates 7 days a week
- Be adaptable to shop environment
- Great attention to detail and strong numeracy skills
- An enthusiastic people person who can work on own initiative and as part of a team
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Be organised, reliable and dependable
- A proven good cash handing approach
Desirable Skills and Experience
- Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Customer Service Assistant - Dungannon employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Dungannon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BoyleSports. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an outstanding customer experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Assistant - Dungannon
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create a great experience for customers, so share specific examples that showcase your friendly and helpful approach.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to fit the role of Customer Service Assistant. Mention your interest in the sporting industry and how you can contribute to our team in Dungannon.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company there!
How to prepare for a job interview at Boylesports
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they operate in the retail environment. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing an outstanding customer experience, be ready to share specific examples from your past experiences where you excelled in customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation – these stories will make you stand out!
✨Demonstrate Team Spirit
This position requires working closely with others, so highlight your ability to work as part of a team. Share examples of how you've collaborated with colleagues in the past, and express your enthusiasm for contributing to a positive team environment. Remember, they want someone who can fit in well!
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, especially under pressure. Think about scenarios related to cash management, customer complaints, or busy periods in retail. Practising your responses will help you feel more confident and articulate during the interview.