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- Tasks: Deliver outstanding customer service and assist in the smooth running of the shop.
- Company: Join a leading retail brand in Cork City with a vibrant team culture.
- Benefits: Flexible hours, training opportunities, and potential for career growth.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Be part of an exciting environment where you can make a real difference.
- Qualifications: Customer service skills and a passion for sports are essential.
The predicted salary is between 22000 - 26000 £ per year.
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
Knowledge, Skills and Experience
Essential Skills and Experience
- Customer service focused
- Operate with trust and integrity
- Flexibility as business operates 7 days a week
- Be adaptable to shop environment
- Great attention to detail and strong numeracy skills
- An enthusiastic people person who can work on own initiative and as part of a team
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Be organised, reliable and dependable
- A proven good cash handing approach
Desirable Skills and Experience
- Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Customer Service Assistant - Cork City employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Cork City
✨Tip Number 1
Get to know the company! Research BoyleSports and their values. When you walk into that interview, show us you understand what they stand for and how you can contribute to their mission of providing outstanding customer service.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of scenarios where you can demonstrate your friendly and helpful approach. Role-play with a friend or family member to get comfortable with common customer service situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional when you show up for your interview. It shows you’re serious about the role and respect the company’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you on their radar and reinforces your interest in joining the team at BoyleSports.
We think you need these skills to ace Customer Service Assistant - Cork City
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your friendly and helpful approach.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how they fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Boylesports
✨Know the Company Inside Out
Before your interview, take some time to research BoyleSports. Understand their values, mission, and what sets them apart in the retail betting industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing an outstanding customer experience, prepare examples from your past where you've excelled in customer service. Think of situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your suitability for the role.
✨Demonstrate Team Spirit
BoyleSports values teamwork, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or supported a teammate during busy times. Highlighting your ability to contribute positively to a team will make you stand out.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, like dealing with a difficult customer or managing cash under pressure. Practising these scenarios will help you respond confidently and effectively when it counts.