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- Tasks: Assist in running the shop and provide top-notch customer service.
- Company: Join BoyleSports, a leading name in the retail betting industry.
- Benefits: Enjoy flexible hours, training opportunities, and a vibrant team culture.
- Why this job: Perfect for those who love sports and want to grow in a dynamic environment.
- Qualifications: Customer-focused, adaptable, and keen on building relationships.
- Other info: No prior experience needed; full training provided!
The predicted salary is between 20000 - 28000 £ per year.
Job Title:Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Cookstown
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
- You will have the opportunity to manage on occasion which will lead to further development opportunities.
- Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
- Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
- Keeping and maintaining shop presentation standards to a high quality throughout your working day.
- Ensure that all procedures (safety, compliance and shop operations) are always followed.
- Passionate about working within a team environment.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
- Customer service focused
- Operate with trust and integrity
- Flexibility as business operates 7 days a week
- Be adaptable to shop environment
- Great attention to detail and strong numeracy skills
- An enthusiastic people person who can work on own initiative and as part of a team
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Be organised, reliable and dependable
- A proven good cash handing approach
Desirable Skills and Experience
- Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
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Customer Service Assistant - Cookstown employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Cookstown
✨Tip Number 1
Familiarise yourself with the retail environment and customer service best practices. Understanding how to create a welcoming atmosphere can set you apart during interviews.
✨Tip Number 2
Show your enthusiasm for the sporting industry. Being able to discuss recent events or trends in sports can demonstrate your passion and help you connect with potential employers.
✨Tip Number 3
Practice your cash handling skills. Since this role involves managing cash transactions, being confident in your numeracy and cash management abilities will be beneficial.
✨Tip Number 4
Prepare to discuss how you handle pressure and maintain high standards. Think of examples from past experiences where you've successfully managed stressful situations while delivering excellent customer service.
We think you need these skills to ace Customer Service Assistant - Cookstown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to work in a fast-paced environment and any previous roles where you demonstrated strong communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and express your interest in the sporting industry.
Highlight Key Skills: In your application, focus on essential skills such as attention to detail, cash handling experience, and your ability to work as part of a team. These are crucial for the Customer Service Assistant role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in customer service.
How to prepare for a job interview at Boylesports
✨Show Your Customer Service Skills
Since the role is all about providing an outstanding customer experience, be prepared to share examples of how you've delivered excellent service in the past. Think of specific situations where you went above and beyond for a customer.
✨Demonstrate Teamwork
This position requires working closely with the Shop Manager and team. Highlight your ability to work well in a team environment by discussing previous experiences where collaboration led to success.
✨Be Ready for Fast-Paced Scenarios
The job involves working in a fast-paced retail environment. Prepare for situational questions that assess how you handle pressure and maintain composure while ensuring high standards of service.
✨Express Your Passion for Sports
As a Customer Service Assistant, having a keen interest in sports can set you apart. Be ready to discuss your favourite sports or events and how this passion can enhance your interactions with customers.
