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For Companies At a Glance
- Tasks: Assist in running the shop, providing excellent customer service and managing operations.
- Company: Join BoyleSports, a leading name in the gambling industry, known for its vibrant team culture.
- Benefits: Enjoy full training, flexible hours, and opportunities for career progression.
- Why this job: Be part of a dynamic team, enhance your skills, and engage with sports enthusiasts daily.
- Qualifications: Customer service focus, adaptability, and a passion for sports are essential; retail experience is a plus.
- Other info: This is an entry-level, full-time position with a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Coalisland
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
- You will have the opportunity to manage on occasion which will lead to further development opportunities.
- Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
- Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
- Keeping and maintaining shop presentation standards to a high quality throughout your working day.
- Ensure that all procedures (safety, compliance and shop operations) are always followed.
- Passionate about working within a team environment.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
- Customer service focused
- Operate with trust and integrity
- Flexibility as business operates 7 days a week
- Be adaptable to shop environment
- Great attention to detail and strong numeracy skills
- An enthusiastic people person who can work on own initiative and as part of a team
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Be organised, reliable and dependable
- A proven good cash handing approach
Desirable Skills and Experience
- Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
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Customer Service Assistant - Coalisland employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Coalisland
✨Tip Number 1
Familiarise yourself with BoyleSports and their customer service approach. Understanding their values and how they prioritise customer experience will help you align your responses during any interviews.
✨Tip Number 2
Brush up on your knowledge of betting procedures and the sporting events that are popular in your area. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially in a fast-paced environment. Role-playing scenarios where you handle customer queries or complaints can prepare you for real-life situations in the shop.
✨Tip Number 4
Show your enthusiasm for teamwork and adaptability. Be ready to share examples of how you've successfully worked in a team or adapted to changes in a previous role, as this is crucial for the Customer Service Assistant position.
We think you need these skills to ace Customer Service Assistant - Coalisland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to work in a fast-paced environment, your attention to detail, and any experience you have with cash handling.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your passion for providing excellent customer service and your interest in the sporting industry.
Showcase Your Soft Skills: Highlight your communication skills and ability to work as part of a team. Provide examples of how you've successfully resolved customer issues or improved service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Boylesports
✨Show Your Customer Service Skills
Since the role focuses heavily on providing an outstanding customer experience, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain friendly and helpful, even under pressure.
✨Demonstrate Teamwork
This position requires working closely with the Shop Manager and team. Be ready to discuss your experiences working in a team environment, showcasing your ability to collaborate and support others to achieve common goals.
✨Know the Company and Industry
Familiarise yourself with BoyleSports and the betting industry. Understanding their brand values and current market trends will show your enthusiasm for the role and help you connect with the interviewers.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to think creatively or manage cash effectively, as these are crucial for the role.
